Personal Flight Concierge

**Reporting to**: Manager, People and Performance **Location**: Montreal, Execaire Aviation FBO **Schedule**: Monday-Friday, 40 hours/week, hours vary depending on flight schedule. Transitioning long-term to four days on four days off, 11-hour shifts plus a one-hour unpaid break. **Starting Salary**: $55,000 per annum **The big picture**: At AirSprint, the Personal Flight Concierge (PFC) is pivotal to creating seamless, luxurious, and personalized experiences for our Owners each time they fly. The PFC is responsible for ensuring that Owner’s trip requests are raised, and the bookings are accurate while monitoring, communicating, and responding to client needs. This Montreal-based PFC will take on the challenge of delivering tailored service while also acting as a liaison for Owner preferences, coordinating special requests, and providing key operational support. The role will include responsibilities such as overseeing commissary operations in Montreal (YUL), and at times, completing local errands to meet Owner expectations. **In this role you will**: - Accurately respond to client travel needs, ensuring all trip details and preferences are communicated and loaded into the flight scheduling software. - Proactively arrange Owners’ requests for ground logistics, such as catering, transportation, expediting of unaccompanied goods, passenger mobility aids, etc. - Provide exceptional customer service to AirSprint’s high-end clientele; building strong, professional relationships to better anticipate and understand our Owners’ needs. - Conduct quality control checks for ground logistics, in-flight requests, and trip details. - Ensure a presence in our Execaire Montreal’s VIP lounge, providing support and assistance to owners as needed. - Coordinate and monitor commissary supplies and restocking to ensure seamless onboard experiences for flights operating out of YUL. - Run occasional errands and procure special items to meet last-minute or high-touch service needs. - Complete and submit timely expense reports. - Support Calgary-based PFC initiatives when needed, including coordinating pre-arranged transportation, same-day checks and Owner gifts. - Support departmental projects and complete additional tasks as assigned by the Director of Owner Experience or Owner Services Management. **To be successful in this role, you will have**: - Written and oral proficiency in both French and English - A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele. - Post-secondary education in Travel, Hospitality, Public Relations, or a related field. - Intermediate proficiency using MS Office including Word, Excel and Outlook. - The ability to obtain a RAIC. - A valid driver’s license and have access to reliable transportation for errands. **Bonus points if you have**: - Experience in the aviation industry. **You’ll fit right in if you**: - Focus on getting things right, down to the last detail. - Are good at handling change and can adjust to new situations. - Communicate effectively in French and English, both verbally and in writing. - Find solutions and working together to find a compromise that everyone can be okay with. - Are passionate about providing exceptional customer service. - Have empathy and understanding to navigate social situations effectively. - Are committed to growth by seeking and providing constructive feedback. - Have good analytical thinking and organizational skills. - Have great judgment and decision-making skills. - Can roll with the punches without getting flustered. - Are a humble and collaborative team player and are ready to pitch in wherever you’re needed. - Thrive in a fast paced and agile environment. - Play well with others. **We think you’ll like working with us because**: - We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off. - We value your contribution to our success and provide a competitive salary and an RRSP matching program. - We have a great team, and we work hard together toward common goals and with a passion for excellence. - We offer family and friends flight benefits. - We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation. - We value Safety, which is why we require applicants to complete a background check assessment. **About us**: A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "