Director, Crisis Management

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Director, Crisis Management, to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

- An individual with deep understanding of business continuity, disaster recovery, incident management and crisis leadership with confident communication to all levels of a global organization?
- Someone with the demonstrated ability and success in making informed, strategic decisions that align with business objectives?

As the Director, Crisis Management, you will lead Element’s global crisis management program. This role is pivotal in ensuring that incidents and crisis across the global markets we operate in are managed to provide appropriate levels of resiliency and availability. You will be responsible for crisis and incident related insurance processes, as well as governance for business-critical processes and assets to service our customers - the focus of everything we do.

A Day in the Life

Leadership and Strategy
- Innovating the crisis and business continuity management program; incorporating industry best practices and improvement opportunities learned from previous incidents and events
- Identifying opportunities to create consistency and transparency across all the global units within Element (Custom Fleet, Autofleet, etc.)
- Leading a matrix organization with stakeholders across all levels and regions within the organization

Crisis Response and Management
- Providing leadership, communications, partnerships with internal and external entities to manage crisis within the organization to the best possible recovery and outcome
- Executing on improvement opportunities identified in incidents, as well as through simulation exercises
- Communicating and preparing communications to various stakeholders and ensuring communications is concise, frequent and effective
- Being available to support working bridges, executive calls, other meetings during non-business hours where required due to nature of the crisis

Crisis Management Governance
- Implement KRI and KPI metrics associated with crisis management
- Develop a Critical Information Asset management program to ensure operational and security assurance processes are effective
- Implement processes and procedures to drive global consistency with playbooks, BCP plans and DR objectives

Business Continuity Planning (BCP)
- Manage and evolve the BCP program to ensure consistency and alignment with organizational availability objectives
- Ensure global alignment across Mexico, Australia, New Zealand, Canada, USA, Ireland and Isreal regions
- Proactively identify potential risks to BCP plans due to global situations (market conditions, geographical situations, weather, etc.)

Disaster Recovery Planning/Testing
- Ensure DR tests are managed accordingly, meeting the Recovery Time objectives to support various stakeholders’ availability and recovery requirements
- Deliver / assist with simulations and training exercises to improve response time efforts
- Ensure there is a global comprehensive program and strategy for DR testing

Reporting
- Provide executive level reporting on BCP and Crisis Management program status
- Provide reports to the Board Credit & Risk Committee
- Develop regular operational reporting/communication cadence with various stakeholders across the organization

Requirements
- Bachelor’s degree or equivalent work experience in the fields of business administration, crisis/emergency management or a related field of study.
- 10+ years of experience in a crisis management role with 5+ years providing global crisis management services with a track record of leading and successfully managing complex crisis (full lifecycle)
- Deep knowledge of compliance methodologies and standards (PCI, ISO 27001, SOC 2 type 2, NIST, COSO, COBIT, others)
- Knowledge and a track record of managing third parties and insurance providers related to crisis management
- Certifications such as Certified Emergency Manager (CEM), or Business Continuity Professional (CBCP) highly desired

Knowledge & Competencies:
Decision Making and Impact
- Evaluate the potential impact of organizational decisions, products and services related to BCP and crisis risk
- Communicate the rationale and implications of decisions to executive leadership an