Crisis Response Worker

**CRISIS RESPONSE WORKER**

**Full Time - 37.5 hours**

**Crisis Response Services
- 24/7 Program**

**File #23-010**

EveryMind Mental Health Services (formerly Peel Children’s Centre) is looking for a highly skilled, experienced, and enthusiastic mental health professional to work in their Crisis Response Services program and respond to crisis situations and provide both telephone and in office/Community crisis response and services to children, youth and their families in the Region of Peel for a full-time permanent Crisis Response Worker position. Our Crisis Response Services offers immediate aid for children/youth and their families who are dealing with imminent mental health crises and provides a two-tiered response service via telephone and on-site visits to the clients' home, school, or any other location in the community.

EveryMind is an accredited children and youth mental health centre that provides a continuum of high-quality mental health services to enrich the lives of children, youth and their families who are experiencing social, emotional and/or behavioural challenges. Our services are provided in a dynamic, client-centred environment that values respect and inclusion, collaboration, learning, innovation and accountability.

**Hiring Salary range - $64,300 - $75,221 over 5 years**

Please note that hiring salaries are commensurate with experience and generally start at the beginning of the range.

**This position works 37.5 hours per week and requires availability for 24/7/365 shift work.**

Shifts are Based on a rotational schedule which includes weekends, public holidays and overnights.

**_ Why work at EveryMind?_**
- Work for an organization that is the **_lead agency_** in child and youth mental health services for Region of Peel, known for our excellence in providing quality services.
- Contribute to the mental health & wellbeing of children and youth.
- Enjoy exceptional training and development opportunities including an **_Education Assistance Plan_** to support employees in further education in their field.
- A strong workplace wellness focus**:_4 weeks paid vacation_**, 2 float days, paid personal leave days, in addition to 11 paid public holidays.
- An Extended Health Plan that includes **_$1000 for mental health supports_** and a **_Flexible Health Spending Account._**:

- **_Hybrid work_** available in many of our services, with an opportunity to work remotely from home for some shifts.
- Company Laptop and cellphone provided to employees.
- An excellent Extended health and Dental benefits plan**, **_all premiums fully paid by the employer, no co-pay required by the employee._**:

- Income protection Sick leave Plan and Life insurance.
- Free, confidential 24/7 counselling and mental health support for you and your family via our Employee and Family Assistance Program.
- An exceptional **_Retirement Plan_** where the employer contributes 7% equivalent of your salary to your personal pension plan.
- A workplace culture that embraces **_Diversity, Equity, Inclusion & Anti-racism (DEIA)_** with employee-led internal committees focusing on Black Engagement, LGBTQ2S, Indigenous Knowledge.

**Responsibilities**:
The incumbent will:

- Respond to crisis calls from clients in mental health crisis, in a timely manner, implementing verbal de-escalation techniques
- Provide immediate crisis assessment and planning;
- Develop and implement safety plans, as required;
- Complete follow up calls and/or visits to the clients, to further support stabilization of the crisis situation and provide linkages to ongoing community supports or counselling;
- Complete all necessary risk and behavioural assessments, utilizing tools such as Columbia Screener - Suicide assessment tool and Can-CAT- Child and Adolescent Needs and Strengths assessment;
- Based on assessment, utilize effective counselling, problem solving and safety planning skills;
- Work closely with other members of the Crisis Response Service;
- Provide service in the home, in the school or in the community as needed;
- Provide time-limited, transitional case management supports and collaboration with other service providers following the crisis response;
- Work flexible, rotating shifts (including weekends/overnights/public holidays) according to a predetermined schedule and provide on call coverage, since Crisis Response Services operates 24 hours a day, 365 days a year.

**Skills and Qualifications**
- Bachelor’s degree in Social Work or Bachelor’s degree in social services or health related field with a minimum of two years clinical experience **OR** 3-year CYW diploma with three years clinical experience in children’s mental health crisis response services.
- Previous experience in a mental health setting and/or distress line.
- Demonstrated knowledge of crisis theory and relevant legislation pertaining to children’s mental health, child and family development, mental health issues and community resources.
- Strong client