People & Culture Coordinator

**People & Culture Coordinator**

Full time Permanent

Toronto, Ontario (240 McCaul Street)

**The Organization**

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for a **People & Culture Coordinator** to join our team in Toronto.

**About the opportunity**

Reporting to the Manager, People & Culture (P&C), the People & Culture Coordinator works closely with the P&C and Volunteer Engagement (VE) team to optimize the efficiency and effectiveness of key processes or programs impacting the employee and volunteer experience. This role provides a direct line of support in various areas, such as recruitment, training and development, employee and volunteer engagement, benefits administration, metrics reporting and records management.

**Key Accountabilities**:

- Support the P&C & VE team in ensuring efficient employee and volunteer recruitment and on-boarding processes. Book interviews, conduct background / reference checks, prepare orientation packages, gather / follow up on new hire documentation, distribute identification badges and passcodes, and conduct orientation training.
- Facilitate comprehension of, and adherence to all employee and volunteer policies and procedures by responding to general P&C or VE queries from employees, managers or volunteers, directing or escalating unique or complex queries to more senior P&C or VE staff, where appropriate.
- Gather, follow up on, and maintain all required employee and volunteer documentation in a timely manner, ensuring complete and current records at all times.
- Process benefit enrollments and / or changes for all employees, coordinating with benefits provider as necessary to facilitate said activities.
- Assist the P&C & VE team in delivering timely and impactful training and development or volunteer engagement initiatives. Book facilities, equipment, and catering; coordinate participant registration; print / collate handouts or training aids; order and prepare recognition gifts / awards; and maintain training attendance, completion and evaluation records.
- Deliver training or presentations to frontline employees on a variety of P&C topics, e.g. new hire orientation, health & safety, HRIS, performance management, etc.
- Maintain an up-to-date filing system for all employee and volunteer documentation, ensuring all documentation is filed in a timely and reliable manner.
- Generate timely and accurate monthly / quarterly / annual / ad hoc administrative reports and statistics for management, capturing key indicators of the health, impact and sustainability of the organization’s workforce.
- Act as the employer representative on the Joint Health & Safety Committee (JHSC).
- Perform other duties, as required.

**Qualifications**:
**_
Education & Experience_**
- College diploma, ideally in human resources management. CHRP and / or volunteer management certification preferred.
- Minimum three (3) to five (5) years of relevant HR generalist experience, ideally in a medium-to-large not-for-profit, volunteer-driven organization(s). Experience working with volunteers is a definite asset.

**Knowledge, Skills & Abilities**
- Working knowledge of various human resources management functions and processes (e.g., recruitment, training and development, benefits, etc.).
- Awareness and understanding of the Ontario Employment Standards Act and Occupational Health & Safety Act.
- Excellent verbal and written communication skills, with the ability to listen attentively and effectively present and clarify concerns and concepts to various audiences. Proven ability to deliver presentations and facilitate training workshops.
- Strong interpersonal and teamwork skills, with the ability to work collaboratively to achieve common objectives.
- Strong sense of initiative, with the ability to work independently and bring concerns forward in a timely manner, as they arise.
- Keen attention to detail with an eye for accuracy and completeness of data or documentation.
- Exceptional organizational skills, with the abilities to manage multiple deliverables in a fast-paced environment, adapt to frequently changing and concurrent priorities or circumstances.
- High degree of discretion and initiative with an appreciation of, and commitment to confidentiality.
- Willingness and ability to learn new skills and adapt to changing environment and technology.
- Embodies a customer service mindset; operates as a value-added business partner with a solutions orientation.
- Willingness to work flexible hours, including evenings and occasional weekends.
- Valid driver’s license and access to an insured vehicle are required.

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