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Client Account Representative

2 weeks ago

Toronto, Canada HomeTeam Live Technologies Corp. Full time

Overview:
A Client Account Representative plays a pivotal role in ensuring the success of our live sports broadcasts while providing exceptional service to our valued clients. This requires a passion for sports and strong interpersonal and organizational skills.

**Responsibilities**:

- Client Management: Serve as the primary point of contact for our clients, building and nurturing relationships through regular communication and exemplary service.
- Account Maintenance: Oversee the day-to-day management of client accounts, ensuring that all contractual obligations are met and that client needs are addressed promptly and effectively.
- Client Satisfaction: Proactively address any issues or concerns clients may have and provide solutions in a timely manner to ensure their utmost satisfaction.
- Project Coordination: Collaborate closely with our production team, operations team, and marketing team to coordinate the scheduling and execution of live sports broadcasts, ensuring client expectations are met and exceeded.
- Revenue Growth: Identify upsell opportunities and contribute to business growth by increasing revenue from existing clients.
- Reporting and Analysis: Generate regular reports on client activity and performance metrics, providing insights and recommendations for improvement.
- Team Collaboration: Work closely with colleagues across departments to ensure seamless coordination and execution of client projects.

Pay: $30.00-$50.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- sales: 1 year (preferred)