Associate Project and Process Delivery

**Req Id**:424533

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

**Name and description of the hiring department**:

- The Field Services BI team resides within Field Services and is responsible for developing, maintaining and using data to drive insights on the customer experience and field productivity. The team consists of business analysts for analyzing data, ETL developers for sourcing and maintaining data and reporting developers for presenting the data in dashboards and scorecards. Our team partners closely with other Business Intelligence teams within the company. We support our field frontline and support teams with impactful insights that help us continue to transform the business.
- We are seeking a Project/Process Delivery Associate experienced supporting scorecard management through documentation, report design and generation, data analysis and validation, and communicating with stakeholders.

**Job duties / Accountabilities**:

- Play an important role in the production, validation and distribution of various reports for Field Services management. To do so, you will need to work closely with Business analysts, programmers and project managers. Your role will be to:

- Work closely with the team to deliver the various reports used by management on a weekly basis
- Validate and distribute reports ensuring quality product is delivered on an ad hoc basis
- Answer various questions regarding the metrics on the reports from the managers and directors involved in these metrics
- Assist in implementation of documentation and creation of instructions/job guide for team colleagues
- Work jointly with the Strategy Team to deliver the required results to produce the strategic plan for senior management
- Develop and implement process improvements to maximize service efficiency

**Essential Qualifications / Competencies**:

- College degree or equivalent
- Works transparently with others, positively contributing to a collaborative environment
- Attention to detail, ad hoc and accuracy Meet tight reporting, documentation and data validation deadlines
- Agile, able to adapt easily to changing priorities and circumstances
- Maintains a positive and supportive attitude, even under pressure. Willingness to serve as a mentor Experience in high level reporting i.e.) Executive reports
- Strong command of their field, consistently providing high quality job
- The commitment to stay current in your field through training
- Intermediate proficiency in M365 Office (Excel/Power Point/SharePoint)
- Knowledge of SQL
- Knowledge of English and French without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Field Services operational knowledge
- Knowledge of Jira and Confluence
- Willingness to take on new challenges
- Ability to take on changing priorities in a dynamic environment
- Ability to demonstrate initiative and judgment
- Strong organizational skills Very good for multitasking.
- Ability to perform tasks with mínimal supervision
- Ability to work in a team environment
- Proactive, identifying opportunities for improvement and taking initiatives to address them

**Working condition**:

- Occasional overtime depending on the business needs

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**: Regular - Full Time

**Job Location**: Canada : Quebec : Montreal

**Work Arrangement**: Remote

**Application Deadline**: 07/31/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of ou