Associate Project and Process Delivery, Bell

**Req Id**:423517

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

**Name and description of the hiring department**:
The associate oversees project management and process improvements for our Virtual Repair self-serve digital tool available to our residential customers.

**Job Duties / Accountabilities**:

- Creation of project related reports and analysis documentation
- Analyze data/reports to provide insight into results
- Responsible for documenting various project activities and outputs
- Ensures that various steps to implement a project/process are respected
- Deliver on operational requests received from the project team
- Liaison with cross-functional teams
- Researches and obtains various test results, investigates and documents results and recommends interim solutions if applicable
- Study, analyze, resolve and troubleshoot unusual and complex situations and submit resolutions to improve/update reference tools, aids
- Make key decisions or recommendations to challenges while maintaining a positive experience
- Perform deep dives from Exec escalations
- Build Power Point presentations

**Essential Skills / Competencies**:

- Ability to use critical thinking to find innovative solutions
- Ability to meet tight deadlines and manage multiple tasks simultaneously, with little supervision
- Ability to address priorities in a changing environment
- Ability to find creative solutions to business objectives
- Strong understanding of technologies and systems with hands on experience supporting various user groups
- Knowledge of Field operational procedures, processes, products, and services
- Proficiency with MS Office, Excel and Power Point (Intermediate)
- Experience in identifying, submitting and tracking IT system defects
- Experience in analyzing and reporting on complex situations
- Excellent communication skills - written, verbal and visual
- Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Familiarity with design software (e.g. Photoshop/InDesign/Illustrator/Canva)
- Strong attention to details
- Organizational skills
- 2 years+ experience in a similar role

**Working Conditions**:

- Working hours: Monday to Friday
- Available to work overtime if needed

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**: Regular - Full Time

**Job Location**: Canada : Quebec : Montreal

**Work Arrangement**: Hybrid

**Application Deadline**: 07/21/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.