Disability Management Specialist

Pension - Dental Insurance - Disability Insurance - Health Insurance - Life Insurance
- Weekdays - 8hr - Days

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This position administers and provides professional and confidential support of the Service’s attendance support and occupational and non-occupational injury and illness disability management programs.

**MAJOR RESPONSIBILITIES**:
Acts as a resource and provides guidance to employees, supervisors and managers on Workplace Safety and Insurance Board claims (WSIB), short term medical leaves (STD) and long-term disability (LTD).

Monitors and maintains WSIB invoicing and billing information, ensuring timely payment processing. Liaise with Financial Services regarding any payment related issues including awards, etc.

Processes WSIB, STD and LTD claims and other correspondence as required, ensuring submission to WSIB and the insurer(s) as required.

Responsible for the coordination of and participation in reintegration and return to work processes, including monitoring ongoing accommodation plans to ensure they remain appropriate.

Creates and maintains an up-to-date and accurate confidential filing system for disability management and attendance support. Tracks and documents decisions and follow up tasks.

This position is the Service’s primary contact with WSIB and disability insurers.

Liaises with members on leave as well as supervisors and managers and monitors abilities information to provide regular updates to supervisors.

Updates the time and attendance system with the appropriate absence codes for WSIB, STD and LTD absences.

Liaises with members, Human Resources and payroll regarding salary advances for approved WSIB claims as applicable, OMERS pension contributions and benefits while on a leave relating to a short or long term disability.

Assesses employee sick time for Attendance Support Program purposes. Provides training and support/guidance to members, supervisors and managers regarding the program.

Liaises with the Human Resources Advisor for complex accommodations as needed.

Provides training and presentations related to the area of responsibility.

Conducts ergonomic assessments on workstations and works with the Health and Safety Advisor to conduct training and provide guidance on the purchase of ergonomic related equipment. Maintains Physical and Cognitive Demands Analysis information for all positions as required for WSIB, STD and LTD processes.

Maintains data and provides information/reports for health and safety and other legislated and non-legislated purposes as required and to identify trends and patterns. Assists the Manager of Human Resources and Occupational Health, Safety and Wellness with the preparation of the budget forecast for WSIB expenses.

Works with the Wellness Coordinator to develop strategies and/or internal resources materials to provide guidance and support to employees and supervisors around applicable health topics.

Responsible for any other duties as assigned, related to the major responsibilities for the position.

**JOB COMPETENCIES**:

- Job Knowledge
- Customer Service (Internal & External)
- Productivity
- Teamwork
- Computer/Technical Skills
- Continuous Improvement
- Communication (Oral & Written)
- Attention to Detail
- Interpersonal Skills

**QUALIFICATIONS**:

- Knowledge of Disability Management practices, normally acquired through the completion of a university degree/college diploma in Human Resources, Disability Management, Occupational Health and Safety, Health Sciences or related field and a minimum of 3-years of recent and relevant experience in disability management and WSIB Claims Administration
- Experience in a unionized and public sector environment is preferred
- Must have a strong working knowledge of the Workplace Safety and Insurance Act (WSIA) and its related policies as well as knowledge of the Ontario Occupational Health and Safety Act (OHSA), Ontario Human Rights Code (OHRC) and other relevant legislation
- A designation as a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) is an asset
- Strong verbal and written communication skills are required, as well as conflict resolution skills
- Presentation skills are required
- Excellent multi-tasking, organization, planning and time management skills
- Professionalism and ability to maintain confidentiality
- A team player who is able to interact and transfer information to other members of the team
- Advanced skills in Microsoft Office (Word, Excel and PowerPoint)

**WORKING ENVIRONMENT**:

- Climate controlled office
- Extensive sitting, listening and mental concentration
- Some lifting (approximate maximum of 20 lbs)
- Hours of work: Monday to Friday, dayshift. Hours of work may vary at times to support a 24-7 work environment
- Occasional travel to other GPS and offsite locations for training and meetings