Diagnostic Account Manager

**Diagnostic Account Manager**

The position covers **BC-Lower Mainland & Island **and is ideally located in **Vancouver **.
- Drives the customer on-boarding experience by delivering exceptional installation service and follow up
- Delivers the customer care experience through technical support and troubleshooting
- Owns the customer care experience through training and education on the usage, maintenance and clinical benefits of our diagnostic solutions.
- Collaborates with team members to holistically and proactively delivers and/ or resolves the customer experience
- Expands the sales and utilization of Zoetis Diagnostic products

QUALIFICATIONS
- Post-secondary qualification in Biological sciences, Business or Veterinary technology,
- Understand general Veterinary Hospital operations including, but not limited to, laboratory and clinical procedures, practice administration, staff training and workflow
- Ability to interpret scientific and medical information
- Effective writing, public speaking and communications skills
- Demonstrated business skills
- Sales experience an asset
- Strong leadership and relationship building skills
- Ability to work in a team environment and independently
- Excellent judgement in conflict management and influence
- Excellent planning and organization skills
- Ability to travel 60%

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**Chef de comptes Diagnostiques**

RESPONSABILITÉS
- Favoriser l'expérience des nouveaux et actuels clients en fournissant un service d'installation et un suivi exceptionnel.
- Fournir une expérience de service à la clientèle par le biais d'une assistance technique et de l'investigation de situations problématiques.
- Assurer le suivi avec la clientèle au travers des activités de formation portant sur l'utilisation, la maintenance et les avantages cliniques de nos solutions de diagnostic.
- Être capable de travailler de manière autonome
- Collaborer avec les membres de l'équipe afin de fournir une expérience client et/ou de résoudre les problèmes de manière holistique et proactive
- Soutenir et développer les ventes et l'utilisation des produits diagnostiques de Zoetis

EXIGENCES
- Diplôme collégial ou universitaire en sciences biologiques, en affaires ou en santé animale
- Comprendre les opérations générales des hôpitaux vétérinaires, y compris, mais sans s'y limiter, les procédures de laboratoire et cliniques, l'administration de la pratique, la formation du personnel et le flux de travail
- Capacité d'interpréter de l'information scientifique et médicale
- Aptitude pour la rédaction, capacité à parler en public et bon communicateur
- Sens des affaires
- Expérience en ventes, un atout
- Leadership et grande aptitude à nouer des relations
- Capacité de travailler en équipe et de façon indépendante
- Excellent jugement en situation de gestion de conflits et pouvoir de persuasion
- Excellent sens pour la planification et l'organisation
- Capacité d'effectuer des déplacements 60 % du temps

**About Zoetis**

At Zoetis we are passionate about our customers and the animals in their care. We discover, develop and manufacture the world's most innovative and effective products for animal health-medicines, vaccines, diagnostics, genetic tests, biodevices-and we are creating the next generation of integrated solutions and services to support this evolving industry. We know our people drive our success. Our colleagues are proud of our company culture and the meaningful role we play in caring for animals. The Zoetis Core Beliefs define the commitments we make to our colleagues, customers and stakeholders every day. They have guided the creation of our award-winning workplace and our proud position as a leading partner of choice in animal health.

**Diversity, Equity & Inclusion**

Our Colleagues Make the Difference, and we know their differences make Zoetis stronger. We strive to create an environment where each colleague feels valued and cared for and where we can be our best every day. Our Diversity, Equity & Inclusion (DE&I) focus and commitment begins with our leadership team of diverse backgrounds, experiences and ethnicities (50% of our executive team members are women), and it is demonstrated in our support of our colleagues and industry. Our Diversity, Equity & Inclusion Council, representing colleagues across locations, functions and communities, serve as ambassadors and champions for DE&I initiatives. In addition to the Diversity, Equity & Inclusion Council, Zoetis has six colleague resource groups that bring together colleagues who share similar backgrounds, experiences, or interests and work together toward goals aligned with our strategic business priorities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a Best Place to Work for LGBTQ Equality, a 100 Best Company for Working Mothers, a Top Company for Executive Women, among many others.

For animals. For health. **For you.