Finance Manager

2 days ago

London, Canada Westgate Honda Full time

**Westgate Honda** has an opportunity for an **F&I Manager**to join our family-owned and**operated dealership. Westgate Honda is experiencing great growth in our sales department and would like to offer the right person the chance to contribute to a sales team that delivers exceptional customer satisfaction. For over 46 years, Westgate Honda has believed in exceeding our customers’ expectations and has achieved the Honda Driving Excellence award.

The**F&I Manager** is responsible for developing ongoing and long-term relationships with customers and is knowledgeable in matters of financing, insurance and warranties. As a team player the **F&I Manager** strives to develop collaborative relationships throughout the dealership.
**Job Duties**:

- Sell financing, mechanical repair service contracts, GAP insurance, credit insurance and other Aftermarket products to clients.
- Utilize dealership management systems and procedures to deliver exceptional customer service.
- Maintain a current knowledge of manufacturer products, rebates, financing, leasing and incentive programs.
- Read, understand and adhere to all rules, regulations and procedures as required by the employer, Honda Canada and OMVIC.
- Work in strict compliance with the laws of Ontario and Canada.
- Ensure all work performed is thorough, accurate and completed on time.
- Prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
- Maintain all reports and records as required by the manufacturer, dealership and suppliers.
- Attend sponsored training as scheduled.
- Ensure quotes for products and services are competitive.
- Establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
- Keep customers and staff updated on the progress for vehicle delivery.
- Consistently meet and exceed customer expectations.
- Handle and resolve customer complaints in a courteous and professional manner, ensuring a positive outcome and maintaining a high level of customer satisfaction.
- Assist the sales and management team maintain and organize/clean the lot presentation.

**Skills and Competencies**:

- Valid OMVIC certification.
- Valid driver’s license.
- Ability to work in a team as well as on their own.
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal communication and pleasant demeanor.
- Self-motivating with a strong work ethic.
- Organized and pays high attention to detail.
- Ability to problem solve and deal with difficult situations.
- Computer skills and understanding of technology.
- Flexible and open to change.
- Team player
- Positive attitude
- Results-oriented and accountable.
- Experience with Dealership Management Systems is considered an asset.

**Why Work for Westgate Honda**:

- A competitive benefits and compensation plan
- Opportunity to achieve personal growth, ongoing training, and support.

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