Service Coordinator

6 days ago

Gatineau, Canada Francis H.V.A.C. Services Ltd. Full time

Francis H.V.A.C. Services is a commercial heating, air conditioning, ventilation, and refrigeration contractor. Since 1933 Francis has been providing quality service to commercial, industrial, and institutional clients of all sizes throughout Eastern Ontario. We service, maintain, install, and provide new construction services for all types and makes of HVACR systems. With one of the largest fleets in the city we can provide the expertise and prompt 24 hour emergency service our clients require to maintain the comfort of their employees or tenants and to ensure the good working order of their business throughout all climes.

We are looking to add a Service Coordinator to our Team.
- Start / End time: 7:30AM / 4:30PM - Mon - Fri.
- Dispatch and Coordinate daily work for technical personnel (Installations, Service Work, Maintenance).
- Reschedule as required due to emergency jobs / installations.
- Review and track time entry for technical personnel.
- Monitor & Review Work Orders, track outstanding / overdue work, quotations, and recommendations.
- Print monthly maintenance work orders and schedule.
- Take client calls for service, provide updates, or requests for information. Input and update client information to build Client, Site & Job.
- Process credit card for deposit on COD service / repair calls.
- Send quotes for repairs, follow up, ensure it has been received and reviewed by the client.
- Send Time of Service Maintenance Invoices once the work is complete.
- Issue purchase orders when required.
- Record filing and organization.
- Warehouse Inventory input & Shop Tool / Equipment Tracking.
- Ensure service provided is effective and customer requirements are met.
- Receive shipments of parts / equipment.
- Assist Management as Required.
- Various other duties / tasks as they arise.

While the work location for this position is at our office, depending on the local health authority requirements, working from home temporarily may become necessary. The ability to work from home is not guaranteed and will be discussed & planned before the need arises.

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
COVID-19 Policies currently in place to protect our workforce as well as our clients per local health authority requirements. All our staff are provided face masks, hand sanitizer and surface sanitizer and any necessary training.

**Experience**:

- Dispatching: 1 year (preferred)
- Service Coordinator: 1 year (preferred)

**Language**:

- French (preferred)

Expected start date: 2021-11-01

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