Guest Services Manager

7 days ago

Halifax, Canada The Armour Group Limited Full time

About Freehand Hospitality
Rooted in chef-led creativity, our team is passionate about bringing people together with bold flavours, thoughtful ingredients, and warm, welcoming service. We celebrate diverse culinary styles—from upscale Maritime dining to classic French fare—paired with genuine hospitality that leaves a lasting impression. Every dish tells a story, and every experience celebrates connection, community, and a true sense of place in Halifax.
Now open on the Halifax waterfront in the new Queen’s Marque district, Mystic explores the natural landscape of Canada with a focus on our Maritime provinces. Here, Chef Malcolm Campbell, who developed a passion for haute cuisine and refined techniques in Michelin-starred settings, leads a team dedicated to showcasing the region’s most exceptional natural ingredients, curating an authentic expression of time and place.
Mystic is currently seeking a Guest Services Manager to be the driving force behind creating an unforgettable dining experience. From welcoming service to seamless operations, you will lead with passion and precision, ensuring every detail reflects the sophistication and quality of fine dining. You’ll oversee daily service operations, inspire the FOH team, and ensure every guest feels genuinely welcomed. This role requires strong organizational skills, a natural eye for detail, and the ability to balance scheduling, administrative duties, and team leadership.
**What You’ll Be Doing**:

- communicating the restaurant’s vision and values, leading by example;
- inspiring and mentoring the FOH team through coaching, feedback, and performance evaluations;
- interacting with guests, address inquiries, and resolve complaints promptly and professionally;
- overseeing FOH performance, ensuring compliance with service standards and polished guest experiences;
- educating staff on the wine list, menu changes, and refined service techniques;
- managing scheduling, staffing, payroll submissions, and other administrative tasks;
- collaborating with events and culinary teams to deliver seamless private dining experiences;
- supporting inventory management and ordering to maintain smooth operations;
- ensuring compliance with the Liquor Control Act and all other regulatory requirements;
- other similar duties as assigned from time to time.

**The Person We Are Looking For Has**:

- proven leadership experience in fine dining (10+ years hospitality leadership preferred);
- strong interpersonal and communication skills with a calm, professional presence under pressure;
- solid knowledge of wine, cocktails, and fine dining etiquette;
- strong organizational and administrative skills, including scheduling and payroll/timesheets approval;
- a passion for creating exceptional guest experiences;
- the ability to motivate, coach, and support a high-performing team.

What’s in It for You?
- Competitive compensation and comprehensive benefits (extended Health & Dental, RRSP matching, Employment Assistance Program).
- Uniform allowance.
- 50% dining discount at Freehand locations.
- Growth opportunities within a dynamic and expanding hospitality group.
- A supportive, energetic workplace where high standards and genuine hospitality go hand-in-hand.

About Freehand Hospitality
A member of The Armour Group, Freehand Hospitality is an equal opportunity employer. We value our employees and their well-being. If you’re looking for work-life balance, career growth, and an opportunity to positively contribute to the community, this role may be for you.

  • Guest Experience Centre Consultant

    5 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Manager

    5 days ago

    Halifax, Canada The Westin Nova Scotian Full time

    **Guest Services Manager** As a **Guest Services Manager**, you play a vital leadership role within the Front Office team. Often the first and last point of contact for our guests, your team sets the tone for the entire stay—whether welcoming guests at the front desk, assisting with luggage, or answering questions. You help guide and support this team,...

  • Guest Service Supervisor/ Duty Manager

    5 days ago

    Halifax, Canada New Castle Hotels Full time

    **Guest Services ManagerGuest Service Supervisor/ Duty Manager** Your team is typically the first - and the last - the guest meets. You are the Guest Services Manager and all those employees who open the door, handle luggage and greet the guests are your team. As their manager you ensure that guests are taken care of by a caring, well-trained and highly...

  • Guest Service

    23 hours ago

    Halifax, Canada WAXON Laser + Waxbar Full time

    GUEST SERVICE We are looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team. Description: - Salary: $14.50 per hour + bonus structure - Position: Front Desk/Guest Services Associate - Part Time applicants welcome Primary Responsibilities: - Greeting and checking in Guests -...

  • Guest Services Supervisor

    2 weeks ago

    Halifax, Canada Westmont Hospitality Group Full time

    **Responsibilities**: - Assuming responsibility for the safety and security of all registered guests during your shift, be prepared to take immediate and positive action within the guidelines provided in the event of an emergency alarm or situation of any nature. - Managing guest relations both on the property and after departure in regard to their comments...

  • Guest Service Agent

    2 weeks ago

    Halifax, Canada Halifax Tower Hotel Comfort Hotel Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

  • Guest Service Agent

    1 week ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    POSITION: Guest Service Agent REPORTING TO: Director of Rooms & Guest Experience Mission Statement: “We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.” RESPONSIBILITIES: - Provide excellent guest service, meeting and exceeding external & internal...

  • Guest Services Supervisor

    2 weeks ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    Key Accountabilities - Leads by example and supervises daily operations with shift rotational work at the Front Desk; assists with check-ins and check-outs at the front desk; while consistently maintaining high level of service. - Proactive approach on guest comments / issues, ensuring these are handled in a timely and professional manner meeting or...