Front Desk Coordinator

**Position Title**:Front Desk Coordinator/Admin Assistant

**Reports To**:Employment Centre Manager

**Pay Grid**:$18.00

**Department**: Employment Services

**Our Culture**:
YMCA of Medicine Hat strives to integrate our commitment to diversity and social

inclusion in all that we do. We believe that strong leadership is created through the

embody these principles and who reflect the many dimensions of the communities we

serve. We are a charitable organization that provides health and fitness opportunities,

employment services, licensed childcare, and various community programs in Medicine

Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in

building strong, thriving communities while positively impacting people’s lives. Join our

team at the Y, a place where everyone belongs — including you

Our mission and core values are brought to life by our culture. In the Y, we strive to

live our cause of strengthening communities with purpose and intentionality every day,

demonstrating our values in action.

We do the right thing.

We are caring, respectful, honest, and responsible in all that we do.

We put people first.

We believe in each other - honouring our strengths, diversity, perspectives, and

passions.

We keep our promises.

We do what we say we will do.

We lead by example.

We are courageous, speaking with conviction and always willing to listen and

collaborate.

**What qualifications are we looking for?**

At the YMCA of Medicine Hat, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.

**Education/Certifications/Credentials/Professional Registration**

2 Years of post-secondary in Administration or Human Services/ Social Sciences

Standard First Aid, CPR-Level C

Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months

Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

**Knowledge & Skills**

Computer skills (Strong knowledge of word processing, PowerPoint, Internet)

Knowledge of employment, education, and training strategies, local labour market

information and community resources

Exceptional customer service attitude

Ability to support others in empathetic, non-judgmental manner

Be organized and resourceful

Strong leadership and communication skills

**What does this role look like at the YMCA of Medicine Hat?**

The responsibilities and duties of this role will include but is not limited to:
**Customer Service**

Answer telephone and greet public in a pleasant and courteous manner

Answer general inquires, relay program and service information and conduct the

initial screening and refer to appropriate staff in a timely and knowledgeable

manner

Assist clients with self-help materials

Phone next day appointments to remind clients of their appointments

Responsible for phoning No Shows for appointments and recording in the file

Respect staff/client confidentiality

Conduct oneself in a professional and positive manner, adhering to YMCA

Employment Centre’s established moral, ethical and professional standards while

ensuring client confidentiality

Be committed to exceptional customer service and create opportunities to

enhance every persons’ YMCA experience.

**YMCA Values**

Demonstrate and promote a personal understanding of and appreciation for the

mission, vision, and values of the YMCA and its programs and services

Demonstrates appropriate behaviors in line with our Mission, Vision and Values as

reflected in our YMCA competencies; takes a member focused approach to

increase their understanding of programs offered across the Association.

**Teamwork**

Work effectively within the Employment Centre team, contributing to its overall success by:
Promoting the YMCA’s annual Strong Kids Campaign

Promoting and/or attending YMCA events

Contributing to a positive and healthy workplace culture

Other duties to assist the team, as assigned

Assist in the promotion and advertising of our programs, services and special events

Create any documents, resource materials as needed / requested by staff

Attend all YMCA meetings as required.

Work in a team environment to achieve optimal collective results and program requirements

Work cooperatively with community groups and agencies, businesses and other

organizations involved in providing career, employment, education and training resources

**SAM Standards**

Achieve all quality standards and targets established under YMCA best practices and the

YMCA’s SAM 2.1 program

General cleaning as required around the facility

Ensuring all staff are aware of SAM 2.1 standards, and work with them to create a culture of

excellence in adherence to guidelines and expectations outlined by the SAM 2.1 manual

**Interpersonal/Communication Skills**