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Credit and Collections Assistant
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**Credit and Collections Assistant (Contract) - Brampton, ON**
- 22002929
Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion (€24 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
**Credit and Collections Assistant (Contract) - Brampton, ON**
**Primary Purpose**
As a key member of our Accounts Receivable Collections Department, you will be responsible to answer all inbound communication that are direct result of Linde Canada providing services and products to our customer. You be required to assess, research, and review each inquiry, provide required documentation and resolution in a timely, professional and ethical manner, while ensuring that past due balances are settled. The position reports to the Manager, Credit & Collections out of our 80 Westcreek Brampton Ontario location.
Key Accountabilities:
- Provide Efficient and Effective Customer Service to our Clients.
- Effectively Manage in-bound Call Inquiries and/or makes outbound calls as part of resolution management
- Collect and Process Customer Payments and assist/provide documentation to customer as required
- Communicate with debtors to negotiate timely repayment, attempt to bring resolution to unpaid accounts
- Provide thorough, efficient, and accurate documentation on all related activities
- Educate our customers on practices, procedures and self-service options to avoid future collection activity.
- Provide feedback and recommendations to management to implement processes improvements.
- Routing of relevant information to other departments and locations as appropriate
- Maintain and update detailed documentation of interaction
- Follow up with various departments within the organization to resolve any issues
- Release orders per Linde Policy and Guidelines
- Implement key strategies to drive results and goals.
- Meet all Key Performance Indicators
- Other duties as assigned by Manager
**Required Qualifications**
**Education**:
- Post-Secondary Degree or Diploma or equivalent
**Experience**:
- Minimum 1-2 years of previous collections / call center and/or high volume sales experience
- Previous experience working with in-bound dialer/call-center telecommunication solution
Knowledge / Skills / Abilities:
- Excellent written and verbal communication skills (English); Bilingual in French (written and verbal) is a definite asset
- Exceptional computer skills (MS Office, Intermediate Excel)
- Creative problem solving, strategic, strong analytical skills and innovative thinker
- Self-starter, excellent organization, and time management skills
- Ability to De-Escalate while customer is on the phone
- Ability to prioritize workflow, operate independently in a demanding, fast-paced environment to deliver results with a continuous improvement mindset to support best in class process
- Strong team player, understanding that you deliver as a team
- Ability to work independently and find ethical options to improve customer payment profiles.
- Demonstrated track record of excellent attendance and punctuality
- Commitment to delivering and continuously improving excellence in customer service
- Positive and professional attitude under pressure
- Ability to respond to adverse situations e.g. irate customers, high call volumes with sensitivity and tact
- Ability to make sound judgment calls
- Maintain positive and professional attitude, always ensure effective communication with customers and colleagues.
Working Environment:
- Office based, Flexibility to work designated days and hours to support business needs Monday - Friday 7:00am -8:00pm
- Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs._
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status._
**Primary Location** Ontario-Brampton
**Schedule** Full-time
**Job** FiCo
**Unposting Date** Ongoing
