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Customer Service Representatives

2 weeks ago

SaintLaurent, Canada Lanctot Ltée Full time

**WHY CHOOSE LANCTÔT?**

Lanctôt Ltée, a family business specializing in the distribution and production of high-end products and brands in the Sports and Optical industries, is growing in fast speed, and our HR department is brand new. So, you will find yourself within a fast-paced environment where there’s a ton of opportunities for you to learn and bring your ideas. It’s the perfect generalist position for a resourceful, organized, and multitasking person, driven to grow within a company full of sports enthusiasts united by family values and the desire to surpass oneself.

**THE BENEFITS**:

- Group insurances after 3 months
- A generous employee purchase program for all our brands
- Access to an onsite Gym
- Hybrid schedule with minimum 3 days in the office per week
- Proximity to public transportation and Free parking
- Not to brag, but our team is simply amazing

**YOUR NEW CHALLENGE**

We are looking for an expert of customer service who is interested in sports and outdoor equipment and apparel. The customer service representative is the first contact for the customers of our brands’ e-commerce websites.

YOUR RESPONSIBILITIES:

- Answer customers’ questions for all our brands (your chance to work with renowned brands such as Swix, Julbo, Therm-ic, Vuarnet, Harricana/Canadian Hat, Slugger Slow Pitch, Nivo, Sligo and more)
- Work with products and brands managers to become an expert of our products
- Solve customers’ issues.
- Collaborate closely with sales representatives and logistic team.
- Bring your inputs on improvement opportunities based on customers’ feedbacks.

**QUALITIES OF OUR IDEAL CANDIDATE**
- Previous experience in a customer service position.
- Strong communication & interpersonal skills.
- Bilingualism French & English is a must.
- Comfortable using MS Office (word, excel, outlook).
- Being a key team player.
- Knowledge of SAP, an asset.
- Knowledge and a passion for sports, the outdoors and, related products is a strong asset.