Strategic Account Manager

2 weeks ago

Vaughan, Canada Staples, Inc. Full time

Staples Promotional Products leads the industry with design expertise, best-in-class technology, and inspiring creativity. SPP offers hundreds of customizable products - from coolers to notebooks - that allow companies to maximize brand recognition and reach thousands of people at a low cost.

The Strategic Account Manager (SAM) is responsible for managing key enterprise accounts, building strong client relationships, and driving revenue growth. This role focuses on leveraging strategic sales skills, pipeline management, and innovative solutions to address client needs and exceed business objectives. The SAM works collaboratively across teams to provide exceptional service while contributing to the company’s growth strategy.

This a Hybrid position requiring 2 days in office and 3 days remote work from home.

What you’ll be doing:

- Deliver annual sales budget ranging from $2.5 - $5M, depending on the mix of assigned Enterprise accounts.
- Ensure net margin rate is at or above plan for each client, across all lines of business.
- Manage account profitability and discuss results with the Staples team and customers.
- Use financial analysis to generate, evaluate, and act on strategic options.
- Serve as the key point of contact for multiple strategic Enterprise Accounts.
- Build and maintain profitable, long-lasting relationships with clients.
- Set strategic growth plans and work with internal teams to execute.

What you bring to the table:

- Strong interpersonal, communication, and presentation skills.
- Expertise in pipeline management, prospecting, and consultative selling.
- Skilled in analyzing financial data to inform strategic decisions.
- High attention to detail and strong organizational skills.
- Ability to innovate and adapt in a fast-paced environment.
- Proficiency in Microsoft Office programs and CRM programs.
- Exceptional customer service abilities.

What’s needed
- Basic Qualifications:

- Five years B2B sales or business development experience.
- Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
- Strong organizational skills.
- Strong attention to detail.
- Ability to handle and prioritize multiple tasks/projects simultaneously.
- Good math aptitude and ability to conduct profitability analysis.
- Self-motivated with high energy and enthusiasm.

What’s needed
- Preferred Qualifications:

- Excellent interpersonal, communication, and presentation skills.
- Exceptional customer service skills.
- Good leadership skills with the ability to lead by example.
- Industry experience preferred.
- Ability to demonstrate flexibility in a fast-paced environment.
- Strong “strategic business sense” with the ability to provide solutions.
- Strong negotiation skills.

We Offer:

- Competitive salary and bonus.
- Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
- Flexible PTO and Holiday Schedule, Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
- Growth & development opportunities.

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