Manager, Programs

Company Description

At RMHC Canada, we are committed to keeping families of sick children together and close to the medical care they need. We've built an extraordinary team of highly collaborative, supportive, purpose-driven leaders that are committed to doing great work and having fun while we’re at it.

**Job Description**:
**Position title**:Manager, Programs & Insights
**Department**: Ronald McDonald House Charities Canada
**Position band**: G4
**Reports to**: Senior Manager, Programs, Strategy & Insights
**Type of position**: Full time.

**The Opportunity**
The Manager, Programs & Insights is a full-time opportunity reporting to the Senior Manager, Programs, Strategy, and Insights. Based in Toronto, this position manages the insights and data functions of RMHC Canada including mission data and insights, brand insights, programs reporting, and operational performance reporting. This role works in an organizational hub capacity with the RMHC Canada Team, RMHC Regional Chapters, and McDonald’s, to ensure RMHC Canada continues to meet the highest standards of organizational excellence.

**Who you are**
You thrive in a collaborative team environment and enjoy individual focused work time. You enjoy working with data, discovering meaningful trends, and uncovering impactful insights. You like using data to tell stories, and you’re able to spot patterns and draw connections between multiple sources of research. You have solid project management and communications skills and enjoy building relationships with folks from across Canada. You are detail-oriented, thrive on creating work that you’re proud of, and enjoy taking on new challenges.

**What’s in it for you?**
This is an unparalleled opportunity to join a purpose-driven organization during an exciting time of growth and innovation. In your role, you will gain exposure across all levels of the organization, from your team members to the senior leadership team. You will be given the opportunity to think strategically, will be given new opportunities for learning and growth, and will have the opportunity for your work to make a meaningful impact in the lives of sick children and their families.

**Principal Accountabilities**:
**1. Mission **Insights**
- Manage the national programmatic database for the RMHC across Canada system.
- Build and manage results of data modelling and visualization tools.
- Partner with the RMHC Canada Integrated Brand Engagement and National Partnerships Teams.
- Support Mission Insights Committee, assist in development goals and workplans.
- Connect and collaborate with RMHC Global colleagues.
- Review, capture, recommend key insights and share most current research on Family-Centered Care.
- Develop and deploy surveys.

**Brand Insights**
- Partner with Integrated Brand Engagement team on RMHC-specific market research studies
- Build reports, key message documents and presentations.

**Business Insights**
- Review, capture, and share most current research, trends, and insights specific to RMHC Canada’s operating environment, including key marketing, fundraising, family-centered care and pediatric healthcare trends.
- Review and stay current with RMHC Global resources, research, program guidelines and best practices.
- Provide supporting analytics & secondary research support for special projects, as required.

**Donor Insights**
- Create goals and implement workplans to optimize data systems and data flow across marketing, communication, finance, National Partnerships, fundraising.
- Partner with Integrated Brand Team to make data-informed recommendations to optimize donor journey.
- Create digital self-serve technology to make data accessible & automated (eg: dashboard, resource hubs).

**Digital**
- Support RMHC Across Canada Digital & Data Working Group.
- Assist in the development of goals and workplans to build a collective approach to data and information management for RMHC across Canada based on the findings of the RMHC Fundraising Assessment.
- Leverage new and existing tools, technology to optimize Regional Chapter - RMHC Canada collaboration and best-practice sharing.

**2. Programs (National Mission)**
- RBC Youth & Family Wellness Program (a national program focused on the mental health and wellness of RMHC families, staff, and volunteers)
- Partner with National Partnerships Team to steward RBC as a National Mission Partner
- Manage overall program structure and impact metrics.
- Manage year-end program reporting and program renewal process.
- Develop recommendations on the continued optimization of the program.

**Qualifications**:

- Experience: Professional experience focused in the areas of: research/insights, project and/or committee management, survey design, building data systems and/or managing data flow projects, and data analysis both quantitative and quantitative.
- _ Communication skills_: Excellent written and verbal communication skills; able to effectively communicate to multiple stakeho