Clinical Service Desk Analyst

2 weeks ago

Burnaby, Canada NTT DATA Full time

**Req ID**: 68281

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

We are currently seeking a
**Clinical Service Desk Analyst - AUXILIARY **to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

**Accountabilities**
- Applies knowledge of clinical systems, clinical workflows, and/or healthcare to investigate issues and resolve client-reported issues.
- Applies strong verbal and written communication skills to guide end-users to provide the required details to support call resolution.
- Leverages knowledge of articles and his/her expertise to analyze and process incidents. Captures call details in NTT DATA's ITSM solution.
- Thoroughly and accurately documents end-user comments.
- Leads resolution of problems with significant impact by working closely with staff in other service units
- Closes or escalates the tickets in a timely manner. Assigns appropriately to other support groups incidents that cannot be resolved at the 1.5 level.
- Monitors tickets for trends and reports them.
- Monitors the Enhanced Support Services and escalations.
- Assists with unscheduled outage management including Front End Phone Messages (FEM)
- Handles special services and procedures. Participates in special or unexpected projects as assigned.
- Represents the CSD as a process expert, including client-facing meetings.
- Acts as a resource for and mentors and advises, new CSD employees by sharing experience, knowledge, and lessons learned.
- Identifies gaps in knowledge articles and opportunities for improvement and communicates these to the appropriate CSD Knowledge Manager. Draft and review documentation for the NTT knowledgebase
- Other duties as assigned.

**Qualifications**
- Physical ability to perform the responsibilities and duties of the position.
- Minimum University/College degree or diploma in relevant healthcare or IT-related area
- Ability to communicate effectively in English, both verbally and in writing
- Ability to work all shifts, including nights and weekends.
- Ability to work from NTT DATA's Burnaby or Victoria office.

**Specific Mandatory Technical Skills**
- Minimum 6 months of technical troubleshooting experience (troubleshooting experience in a call center environment preferred)
- Fast, accurate typing/keyboarding Skills are required. (Minimum 60 words per minute preferred)
- Can demonstrate critical thinking and troubleshooting capability in an interview setting.
- Can demonstrate knowledge of clinical workflows and understanding of clinician roles in an interview setting.
- Can demonstrate customer service ideology in an interview setting.

**Financial Responsibility**
- This position has no financial responsibilities.

**Direct Supervision**
- This position provides no direct supervision.

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.**

INDHCLSMC

  • Service Desk Analyst

    2 weeks ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5426** **SHORT-TERM /FULL-TIME (6 MONTHS)** **LOCATION: BURNABY, BC ON-SITE** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • Help Desk Analyst

    7 days ago

    Burnaby, Canada Pacific Blue Cross Full time

    Help Desk Analyst Requisition #2439918 Job LocationCanada-British Columbia-Burnaby Job StreamInformation Technology Job TypeTemporary, Full-Time Contract Duration12 months Number of Positions1 Start Date of Employment ASAP Posting Date26-Nov-2025 Travel RequiredNot Required Educational RequirementsTechnical Certificate Languages RequiredEnglish Job...

  • Front Desk

    2 days ago

    Burnaby, British Columbia, Canada Broadway Active Health Full time

    About UsMetrotown Active Health is a modern and welcoming clinic that provides high-end aesthetics, medical aesthetics, and health services—including physiotherapy. We pride ourselves on creating a professional yet friendly environment for both our clients and our team.Job DescriptionMetrotown Active Health is seeking an enthusiastic Front Desk & Marketing...

  • Help Desk Analyst

    1 week ago

    Burnaby, BC VG W, Canada Pacific Blue Cross Full time

    About Pacific Blue CrossPacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.We...

  • Clinical Operations Data Analyst

    4 weeks ago

    Burnaby, BC, Canada Altea Healthcare Full time €55,000 - €65,000

    Position Title: Clinical Operations Data Analyst – Provider Staffing & Census Location: Burnaby, British Columbia (on-site, 5 days a week) Reports To: Senior Vice President of Operations Compensation : $55K - $65K CAD Position Summary The Clinical Operations Data Analyst – Provider Staffing & Census plays a key supporting role in helping leadership make...

  • Isl 21r

    2 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ISL 21R - Technical Analyst II, IT Enterprise Systems- Position Classification- Information Systems R21- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $69,760.70 to $79,322.69 per annum- Close Date- 10/17/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Front Desk Receptionist

    1 day ago

    Burnaby, Canada Metrotown Active Health Full time

    **About Us** Metrotown Active Health is a modern and welcoming clinic that provides high-end aesthetics, medical aesthetics, and health services—including physiotherapy. We pride ourselves on creating a professional yet friendly environment for both our clients and our team. We are looking for an energetic, friendly, and motivated **Receptionist** to join...

  • Business Analyst

    6 days ago

    Burnaby, Canada Ignite Technical Resources. Full time

    Business Analyst (Cloud Services) - Contract position in Burnaby (remote) On behalf of our client in **Burnaby,** **Ignite Technical Resources** is looking for a **Business Analyst (Cloud Services) **with our client ** **for a **contract opportunity**. **Role Description**: - The company’s Technology Services (TS) is responsible for several...

  • Order Desk/customer Service

    3 days ago

    Burnaby, Canada PBF Pita Bread Factory Full time

    **About the Company** PBF Pita Bread Factory specializes in the development and manufacturing of conventional and organic ethnic baked goods including Pita, Tortillas, Bagels, Naan, Pies, Cookies, & Pizza Pretzels. PBF offers branded, private label, and co-packing services to Canadian and US customers. We are currently looking for a Order Desk/Customer...

  • Spo Mh 27

    1 week ago

    Burnaby, Canada BC Public Service Full time

    Posting Title - SPO MH 27 - Clinic Coordinator - Position Classification - Social Prog Off (CYMH) R27 - Union - GEU - Work Options - Hybrid - Location - Burnaby, BC V3J 1N3 CA Langley, BC V3A 8T1 CA Multiple Locations, BC CA (Primary) Vancouver, BC V6B 0N8 CA - Salary Range - $90,797.02 - $103,685.14 annually which includes a 3 Grid Temporary Market...