Customer Care Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Customer Service Specialist provides courteous, professional, quality service to retail pharmacies, hospitals, clinics and other customers located throughout Canada. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.

Qualifications/Position Requirements
- A minimum of two (2) year of customer service experience - call center experience is a definite asset
- Pharmacy Assistant or Pharmacy Technician experience an asset
- High level of phone confidence and professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Analytical and problem-solving skills assuming responsibility and taking ownership until resolution achieved
- Organizational/prioritization skills to be able to work in a fast-paced, high-demand, high volume environment
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines are met
- Flexible learning style to adapt quickly to meet the needs of the business
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing
- Experience with Microsoft Office Suite, Salesforce CRM and IBM’s AS/400 is an asset
- Bilingual French/English applicants will be given preference
- Hours of Operation are 8:30am to 5pm Eastern time
- Pharmaceutical background is not required.
- The person chosen will be able to work from home, however, needs to be located close to Mississauga and Milton, ON for occasional meetings at the office.

Career Level - IC Business Support - B3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

**Our Base Pay Range for this position**:
$40,000 - $66,600

**McKesson is an Equal Opportunity employer.**

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