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Operations Administrator
2 weeks ago
**Who we are**
Founded in Chilliwack, B.C. the Westbow Group of Companies aims to build our communities through construction, realty, wealth, agriculture, and charity. Since 1977, Westbow continues to grow and expand. We are a company that prides itself on its values:
- We work hard, we work smart
- We build lasting value
- We are creative and innovative
- We have fun
- We care
- We act with integrity
Farm to Garden Organics rebranded from Stanhope Organics in 2020, continuing to recycle garden waste to produce our all-natural soil developer. Our mission is to contribute to a cleaner, greener Victoria.
Are you excited by growth and opportunity? Do you like to take the initiative, serve, and connect with others, thrive when there are multiple things on the go, and put your ideas into action in a collaborative environment? Join our team
**About the role**
As a successful Operations Administrator, you will manage Farm to Garden accounts, billings, invoicing, and scheduling in an efficient manner. You will coordinate between customers, operational staff, and general manager to provide a timely and excellent service. You are the main point of contact for internal and external communications that relate to daily operations. You enjoy being on the constant search for process improvement. If this resonates with you then you are welcome to apply
**What you’re great at**
- Having superb organizational skills
- Having a keen eye for detail
- Being a reliable team player
**What you’ll be doing**
- Reviewing, preparing, and sending billing information for the accounting department weekly and monthly
- Taking payments, updating customer files, being the main point of contact for account holder inquiries
- Monitoring the main phone line, booking deliveries, and answering customer questions
- Collecting, organizing, and communicating information regarding FTG KPI’s progress to the general manager
- Providing clerical support to the general manager
**What we’re looking for**
- Highschool diploma or equivalent is required
- 1+ year in administrative or similar office role is required
- Analytical skills are an asset (financial & operational data)
- Office 365 Proficiency is required, intermediate excel is an asset
- Understanding the nuances of scheduling software and point of sale system is an asset
- Understanding of agricultural & landscaping operations an asset
- Additional business courses or experience an asset
- Strong willingness to learn and improve
- Ability to be trained and implement unfamiliar software or processes
- Ability to communicate with variety of personalities, both internally and externally
- Emotional intelligence and the ability to delegate
- Strong written and verbal communication skills
**What you can expect from us**
- Supportive team and leadership staff
- Flexible work schedule
- Casual dress attire and cheerful work environment
- Fun company events
- Volunteer opportunities with Westbow Gives Back
- Benefits package
- Investment opportunities and investment matching
- Education and Mentorship opportunities
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Administrative experience: 1 year (preferred)
Work Location: One location
