Team Lead, Employee Records

7 days ago

Nanaimo, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Coordinator, Employee Records, the Team Lead, Employee Records, is responsible for supporting the day-to-day workflow of the Employee Records Team. The Team Lead monitors workflow issues and/or staff performance concerns and provides reports to the Coordinator. Ensures a fully integrated, high quality and effective service is provided, meeting bi-weekly pay period objectives and deadlines in an efficient and timely manner. The Team Lead participates in the department planning process and works with the Process Improvement Analyst to assist with implementation of new processes and ensures adherence to all departmental processes. Makes recommendations for further process improvements post implementation, assisting with updating process documentation as required.

The Team Lead works with the Criminal Record Check (CRC) Associate to ensure that all employees working with children or vulnerable adults are CRC compliant and have a valid CRC on file. Monitors and ensures escalation procedures are being followed.

The Team Lead assists with processing a variety of transactions such as new employee set ups, employee record changes, pay or salary changes, and terminations of employment. Conducts on-going audits and assists in creating associated reports according to the applicable collective agreements or the Terms and Conditions of Employment for Non-Contract Employees.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Diploma in Business, Finance, Administration, Human Resources or a related discipline.

**Skills And Abilities**:

- One (1) to three (3) years' recent related experience preferably and in a healthcare setting and up to one (1) year recent related supervisory experience.
- Demonstrated leadership, supervisory, organization and interpersonal skills.
- Ability to work successfully within team environment and foster a positive work culture.
- Strong change management skills.
- HRIS (Human Resource Information System)
- MS Office, specifically Excel
- Excellent client relation skills including strong written and verbal communication skills and solution seeking approaches to problem solving
- Demonstrated ability to communicate effectively with others at all levels within the organization and with external agencies and the public.
- Ability to analyze and find solutions to HRIS issues in a large, fast-paced multi-union environment
- Ability to set and maintain priorities, meet deadlines; strong multi-tasking skills, and be results oriented.
- Ability to act with tact and diplomacy under the work pressures of time and pace with emotional stability
- Physical ability to carry out the duties of the position

**Job Requirements**:

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