Operations Manager/ Lead Trainer

**Operations Manager at Lead Right Dog Training** We are Vancouver Island's top dog training facility, specializing in obedience and behavior modification for dogs of all breeds, sizes, and temperaments, including "hard-to-reach cases." Our balanced training approach focuses on leadership, mutual respect, and second chances for every dog. We are hiring a highly motivated **Operations Manager** to join our growing team This role blends leadership, management, and hands-on dog training, making it ideal for someone passionate about dogs, skilled in team management, and ready to make a meaningful impact. **Core Values** At Lead Right Dog Training, we embrace the following core values: - **Love for the Dogs**: Care for dogs above all else, knowing when to provide tough love and when to be soft. - **Reliability**: Show up on time and be ready to support the team. - **Honoring Our Clients**: Recognize the trust clients place in us and go the extra mile to appreciate and serve them. - **Hard Work**: Demonstrate passion, dedication, and discipline in every task, measuring effort by results rather than hours. - **Extreme Accountability**: Take initiative, be proactive, and consistently deliver high-quality results. **Key ResponsibilitiesTeam Leadership & Operations** - Recruit, onboard, train, and mentor staff to promote a high-performance, positive team culture. - Create and manage staff schedules, ensuring proper coverage and compliance with labor requirements. - Deliver performance reviews and recognize team achievements. - Foster clear communication between the team and the facility owner, acting as a liaison. - Lead weekly staff and one-on-one meetings to address issues, celebrate wins, and maintain alignment on goals. - Ensure the facility remains safe, clean, and organized by maintaining and updating cleaning schedules. **Dog Training** - Train dogs in obedience, behavior modification, and advanced skills, ensuring all protocols are followed. - Work with aggressive, reactive, and high-energy dogs, including those weighing over 100 lbs. - Conduct private and group lessons, coaching clients to maintain and improve their dogs' progress at home. - Mentor and train new dog trainers, equipping them with the tools and knowledge needed to succeed. - Administer feeding schedules, medication, and daily check-ins to ensure dogs’ health and well-being. - Provide clients with updates through written notes, social media, or in-person interactions. **Client Communication & Business Management** - Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction throughout the training process. - Assist with inquiries about services, programs, and pricing. - Help develop and implement new training programs and initiatives. - Track and manage inventory, ordering supplies as needed. - Maintain expenses within budgetary constraints and maximize efficiency wherever possible. **Additional Duties** - Uphold Lead Right Dog Training’s cleaning and safety standards, holding the team accountable for shared responsibilities. - Take initiative to address tasks that need completing without waiting to be directed. - Communicate proactively with the owner about concerns, issues, or opportunities for improvement. - Help maintain a high standard of professionalism and organization in both indoor and outdoor areas. **Qualifications** - **Required**: - Minimum of 5 years of operations management experience. - Proven ability to lead, motivate, and develop high-performing teams. - Strong organizational skills and the ability to manage multiple projects under tight deadlines. - Exceptional communication skills for both team and client interactions. - Flexible availability, including early mornings, evenings, and weekends. - Physically fit and able to lift 100 lbs, with stamina for active, outdoor work in various weather conditions. - **Preferred**: - Professional dog training experience, particularly in balanced training methods. - Skilled in using prong collars, e-collars, and other balanced training tools (or willingness to learn). - Experience in behavior modification and working with reactive/aggressive dogs. - Videography, photography, or multimedia skills for creating client updates and social media content. **Why Join Us?** - **Extended Health Benefits**: We provide comprehensive dental and health coverage. - **Bring Your Dog to Work**: Your well-behaved dog can join you at work and even participate in training sessions or playtime. - **Growth Opportunities**: Competitive wages with room for advancement within the company. - **Positive Culture**: Join a passionate team dedicated to improving the lives of dogs and their owners. **How to Apply** To apply, send your resume **and a cover letter** explaining why you would be a great fit for this role. If you have dog training experience, include video footage of a dog you’ve trained (behavioral before-and-after videos, obedience train