Operations Support Analyst

1 week ago

Edmonton, Canada Vix Technology Full time

**Description**:
**Make The Connection.**

Vix Technology is a leader in the automatic fare collection and transit analytics sector, working with over 200 transport authorities worldwide. We strive to enhance public transport with innovative technology solutions. We are looking for passionate individuals to join our growing team and contribute to our mission of revolutionizing transit experiences.

**We are currently seeking a dedicated Operations Support Analyst for our Edmonton location.** The successful applicant will hold primary responsibility for the day to day tasks required to manage the systems and components of the Regional Smart Fare system (RSFS) enabling transit fare payments across the Edmonton Capital Region. Key responsibilities include monitoring service requests, managing fare media inventory, maintaining relationships with clients and third-party providers, developing and testing processes, and handling customer service issues.

**This is an on-site, permanent role that will require some attendance at customer locations as required. An on-call component is also part of the attendance pattern.**

**Eligibility to undertake this role is restricted to citizens and permanent residents of Canada with the ability to work full time.**

**What You'll Need To Be Successful**:
**Essential**:

- University Business degree or Technical Diploma in a related field
- At least 3 years experience in a system operations role providing stellar service to customers
- Ability to use a variety of devices and understand how they are used in business processes
- Incident, Problem and Change Management knowledge
- Proficient in G-Suite apps
- Excellent customer services skills and adept in conflict resolution
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Proven ability to establish and maintain effective working relationships with other department staff, management, transit agencies, and auditors
- Strong problem-solving ability
- Flexibility to work off-shift hoursStrong ability to prioritize and organize work with a process improvement mindset

**Desirable**:

- Ability to operate within a dynamic, change environment
- Knowledge of transit, transportation, ITS, or tolling.
- Strong analytical, critical thinking, troubleshooting, problem-solving skills, accuracy and attention to detail
- Ability to make system configuration changes, including data changes (IVR, websites) Valid drivers license
- **What’s in it for you?**

Besides the opportunity to work for a global company that is customer focused and values its people;
- 21 days of Paid Time Off and 13 paid holidays
- A collaborative and supportive peer network
- Opportunity for exposure to a global organisation
- Work with likeminded, professional peers

Add your resume and anything else to showcase why you would be a great addition to our team. Don’t forget to include confirmation of your working rights.
- No recruitment agencies, please We won’t accept any introductions._
- _
- Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realize their full potential._

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