IT Support Technician

1 week ago

Laval, Canada IQVIA Full time

As an onsite IT Support Technician at IQVIA's Nexelis facility, you will provide second-tier IT support to around 200 end-users in our state-of-the-art facility in Laval, Quebec facility. You will work closely with our Senior IT Support Technician to restore service and/or identify and correct core problems to ensure our employees can effectively do their jobs.

The IT Support function is a crucial to our business as we are developing vaccine technology for a broad array of infectious diseases, and having fully functioning IT services, means our employees can continue to support the development of better and safer drugs and vaccines. We boast a 23-year legacy in the field, featuring a history of collaborations with prestigious governmental and non-governmental institutions, including pharmaceutical companies, and innovative biotechnology companies.

If you have some previous IT Support experience and you're looking to join a global organization that is working at the forefront of technology, offers competitive salaries and a generous benefits package, this could be the role for you

**To do this you will**:

- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
- Provide training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
- Operations procedures related to client services.
- May be required to perform duties outside working hours.

**Skills/Experience required to do this job**:

- Associate’s Degree in Computer Science or related field
- Working knowledge of Microsoft server, workstation and networking technologies.
- Working knowledge of industry standards with regards to system and network administration.
- Possess excellent verbal and written communication skills.
- Strong bilingual communication and writing skills - French/English

LI-RT3 #LI-Onsite

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