Network and Systems Support Technician

• You must be a resident of Laval (or nearby), as this is an on-site position.***

Who are we?
With over 15 years of experience and more than 17 clinics regionally, two operating rooms, over 125 physicians, and over 250 employees, Lacroix Private Medicine has quickly become the leader in private medicine in Quebec

While maintaining the passion of its team through various development projects, it ensures the sound management of its network of private clinics, thanks to people like you, by maintaining a client-focused medical practice of excellence.

OUR MISSION
To be the benchmark in private healthcare

OUR VALUES
Passion | Respect | Integrity | Commitment | Innovation

Job Description
Under the supervision of the Information Technology Director, the Network and Systems Support Technician is responsible for providing first- and second-level technical support to users to resolve hardware and software issues, including initial diagnosis, incident tracking, and escalation of more complex problems to higher levels when necessary. They are also responsible for installing, configuring, and maintaining servers, firewalls, and network equipment such as routers and switches. In addition, they manage the IT infrastructure by handling the installation, configuration, and maintenance of workstations and peripherals such as printers and scanners. The technician is also responsible for maintaining and updating documentation of procedures, configurations, and interventions performed. Finally, they work collaboratively with the IT team to resolve critical incidents and participate in projects aimed at optimizing technological infrastructure. The technician plays a key role in the operations of the clinics, operating room, and laboratory. This position requires positive leadership, a vision focused on excellence, and the ability to proactively and effectively solve problems.

Education And Experience Requirements

• Education: College diploma (DEC) in computer technology, networking, or equivalent.

• Experience: A minimum of 2 years of experience in a similar role in technical support, network administration, or systems.

• Certifications (an asset)

Required Skills

• Technical Skills: Strong networking skills, including router, switch, and firewall configuration. Good understanding of operating systems (Windows, Linux).
• Level 1 and 2 Technical Support: Proven ability to manage routine incidents and resolve first- and second-level technical issues for internal users, with the ability to escalate unresolved problems.
• Customer Service: Excellent customer service and technical support skills, with patience and empathy.
• Analytical and Problem-Solving: Ability to quickly diagnose incidents and identify root causes.

Technical Skills

• Ability to properly perform network cabling using Ethernet cables and RJ45 connectors, following appropriate cabling standards.
• Ability to identify, connect, and terminate wires in RJ45 connectors cleanly and accurately.
• Experience using a network cable tester to check wire continuity, detect short circuits, crossed cables, and other wiring faults.
• Network monitoring tools: Nagios, ConnectWise Automate, Prometheus
• Configuration management tools: Ansible, Puppet, Chef, ConnectWise Automate, Terraform
• System management tools: SSH, Remote Desktop Connection (RDP)
• Virtualization tools: VMware, Docker
• Install database management systems (MySQL, MongoDB)
• Proficiency in scripting languages (cmd, PowerShell).
• Data backup and recovery tools: Veeam Backup, Acronis Backup
• Collaboration and project management tools: Microsoft Teams, Slack, Jira, Planner

Soft Skills

• Communication: Ability to communicate clearly and effectively, both orally and in writing, with users and colleagues.

• Time management: Ability to manage multiple tasks simultaneously and prioritize requests to ensure prompt and effective support.

• Teamwork: Ability to collaborate with other members of the IT team and internal departments to resolve issues and support projects.

• Adaptability: Ability to adapt to new technologies and proactively respond to the changing needs of the work environment.

Working Conditions

• Work Location: Gatineau, Laval, St-Sauveur
• Schedule: 40 hours/week.
• Contract: Full-time (3-month probationary period)
• Mobility: Must have a vehicle to visit all clinics in North Montreal as needed
• Mode: On-site
• Evening and weekend availability required every two weeks to respond to urgent needs (with call-out and travel bonuses).

Our Benefits

• Cell phone allowance, $60
• Lacroix gift card, $500/year, with fast-track access to doctors;
• Health account, $1100 annual;
• Pension plan (FTQ) with employer contribution
• Training account, $$ annual, related to your job;
• Opportunities for development and growth within the organization;
• Dedicated employee space;
• 3 weeks of vacation;
• Free parking;
• Close to bus routes;
• Workspace Modern, bright, and up-to-date;
• A festive and informative corporate event;
• Unlimited coffee and a private room for employees