Outreach Worker

**Overview**
Working closely with Community Support Workers and other frontline staff, the Outreach Worker will be responsible for supporting Mama Bear Clan patrol and the Drop-In. This will include coordinating and leading community patrols made up of volunteers, assisting with crisis situations, and connecting with community members who experience more complex needs or barriers to accessing services. This position requires skills in conflict resolution, de-escalation, planning and logistics, and leadership. The Outreach Worker will function as part of the larger NPDWC staff team to provide high-quality, low-barrier services with a high level of financial and administrative accountability. Evening and weekend work is a requirement of this position, specifically Friday evenings and eventually, Sunday afternoons.

**Responsibilities**
- Follow NPDWC policies, procedures, and respect guidelines.
- Attend all team meetings, learning gatherings, training, and other events as needed.
- Engage in clear and effective communication.
- Maintain statistical data and records for Mama Bear Clan and other outreach initiatives.
- Maintain Mama Bear Clan storage area and inventory.
- Build and maintain relationships with other outreach service providers.
- Plan and facilitate Mama Bear Clan volunteer meetings as needed.
- Support recruitment, screening, and onboarding of Mama Bear Clan volunteers.
- Respond to incidents on patrol, including basic crisis intervention, calling emergency services, and back-end reporting, debriefing with volunteers, and implementing policy/procedure changes as needed.
- Coordinate Mama Bear Clan patrols, including adding more patrol days as time and resources allow.
- Participate in a minimum of 50% of monthly patrols. This will begin with Fridays from 6-8pm and eventually expand to Sundays from 4-6pm.
- Ensure patrol supplies are prepared in advance.
- Respond to requests for support outside NPDWC as staffing allows.
- Provide direct support to community members with higher or more complex needs on patrol, in the Drop-In, and during any other outreach initiatives.
- Support Mama Bear Clan's participation in community organizing, calls-to-action, and advocacy.
- Other duties as assigned, consistent with this job description and approved by Centre policies, procedures, and the Executive Director.

**Qualifications**
- Commitment to the mission and vision of North Point Douglas Women’s Centre.
- Ability to work from a strength-based, culturally safe, harm reduction approach.
- Knowledge of the resources available in the community to women experiencing poverty, homelessness, violence, chaotic substance use, mental illness, etc.
- Strong self-awareness, able to engage complex situations with clarity and respect for all.
- Strong conflict resolution skills; comfortable engaging with and de-escalating conflict.
- Experience working with and across diverse communities and identities.
- Knowledge of the current and historical effects of colonization on Indigenous people and experience supporting people to access traditional practices, reclaim culture, and navigate the unique barriers they face.
- Strong oral and written communication skills, including knowledge and use of standard computer programs.
- Lived or living experience of substance use, food or housing insecurity, system involvement (CFS, EIA, etc.), poverty, and/or other types of barriers experienced by inner-city communities is welcomed and respected.
- Education in Urban & Inner-City Studies, Social Work, or other related discipline is an asset.
- Ongoing satisfactory Criminal Record and Child Abuse Registry checks.
- Valid Class 5 driver's license and ongoing satisfactory driving record. Access to a reliable vehicle is an asset but not required.
- It is a requirement that this position be filled by a woman or gender-diverse person.
- Minimum two years experience in a frontline community work environment.
- Valid certification in Naloxone administration, First Aid/CPR, crisis intervention, etc. or willingness to obtain certification.

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- frontline community work: 2 years (preferred)

Work Location: In person

Expected start date: 2024-10-07