Case Coordinator primary Assistance

3 days ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

**What does your typical day look like?**
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.

**What skills and training do you need?**:

- A high school diploma combined with experience in customer service;
- Work experience in customer service, telecommunications, or in the medical field;
- Excellent verbal and written communication skills in French and English.
- Any other language is considered an asset;
- Proficiency in the Microsoft suite of products;
- Ability to work efficiently with people in a fast-paced, team-based environment;
- Good problem-solving skills;
- Available days, evenings and weekends;
- Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

We offer you:

- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

  • Bilingual Night Case Coordinator

    4 days ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a driven and dedicated individual? As a Night Case Coordinator, you will proactively provide support to insured members in emergency situations by coordinating and managing access to health care worldwide while avoiding unnecessary costs. **What does your typical night look like?** - Open the initial claim and refer insured to...

  • Case Management Operations Analyst

    5 days ago

    Sherbrooke, Canada Global Excel Management Inc. Full time

    Job Description The Case Management Operations Analyst will work closely with the Case Management Leadership Team to support analytics, production management and departmental projects. They will support the creation and delivery of standardized production reporting including comparisons to forecasted volumes and complete analysis to identify claim trends for...

  • Case Management Operations Analyst

    3 days ago

    Sherbrooke, Canada Global Excel Full time

    OverviewThe Case Management Operations Analyst will work closely with the Case Management Leadership Team to support analytics, production management and departmental projects. They will support the creation and delivery of standardized production reporting including comparisons to forecasted volumes and complete analysis to identify claim trends for...

  • Case Management Operations Analyst

    2 days ago

    Sherbrooke, Canada Global Excel Management Inc. Full time

    Job Description The Case Management Operations Analyst will work closely with the Case Management Leadership Team to support analytics, production management and departmental projects. They will support the creation and delivery of standardized production reporting including comparisons to forecasted volumes and complete analysis to identify claim trends...

  • Team Leader

    3 days ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Team Leader - Primary Assistance, you’ll lead an extended hours high performance inbound customer service team to provide...

  • Dietitian - Primary Health Care

    2 weeks ago

    Sherbrooke, Canada Nova Scotia Health Authority Full time

    **Req ID**:187223** **Location**:Eastern** Zone,**St. Mary's Memorial Hospital** **Department**:PHC EZ AG SMMH Clinic** **Type of Employment**:Permanent**Hourly PT** (**30%**) x**1** **CUPE** **Healthcare** Position** **Posting Closing Date**:24-Jan-25** Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized...

  • Dietitian - Primary Health Care

    2 weeks ago

    Sherbrooke, Canada Nova Scotia Health Authority Full time

    Click here to apply as an internal applicant. Req ID: 187223Location: Eastern Zone, St. Mary's Memorial HospitalDepartment: PHC EZ AG SMMH ClinicType of Employment: Permanent Hourly PT (30%) x 1 CUPE Healthcare PositionPosting Closing Date: 23-Jan-26 Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services...

  • Dietitian - Primary Health Care

    1 week ago

    Sherbrooke, Canada Nova Scotia Health Authority Full time

    Req ID: 187223 Location: Eastern Zone, St. Mary's Memorial Hospital Department: PHC EZ AG SMMH Clinic Type of Employment: Permanent Hourly PT (30%) x 1 CUPE Healthcare Position Posting Closing Date: 23-Jan-26 Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout...

  • Sherbrooke csr ca

    2 weeks ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Bilingual Case Coordinator - Primary Assistance 21.45$/h** Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Case Coordinator, you’ll...

  • Gestionnaire de Cas sur le Terrain, Bilingue

    3 weeks ago

    Sherbrooke, Canada Innomar Strategies Inc. Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...