Bilingual Night Case Coordinator

3 days ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a driven and dedicated individual? As a Night Case Coordinator, you will proactively provide support to insured members in emergency situations by coordinating and managing access to health care worldwide while avoiding unnecessary costs.

**What does your typical night look like?**
- Open the initial claim and refer insured to the most suitable healthcare providers;
- Identify solutions to customers and health care provider issues and inquiries by providing accurate information about benefits, our assistance services, and the claims process;
- Provide emotional support to families in need to assist them in coping with a difficult situation;
- Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and accumulating costs. Set objectives to meet the needs of the client/insurer;
- Work in collaboration with the Case Management team (Case Coordinators and Medical staff) to provide seamless support and guidance to customers;
- Initiate and coordinate medical patient transfer to promote client safety and contain costs.

**What skills and experience do you need?**
- ** Available to work at night; this is an overnight**role;**:

- University Degree/College Diploma;
- Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
- Ability to work efficiently with people in a fast-paced, team-based environment;
- Good problem-solving skills;
- Show empathy, understanding, patience and attention to detail, while being professional and resourceful;
- Autonomy and ability to take initiative in complicated situations;
- Excellent organizational and time management skills;
- Proficiency in the Microsoft suite of products;
- Good understanding of world geography and current events;
- ** Fluency in English and French (verbal and written) is mandatory.**

**When you apply**:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you:

- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.

**To get a taste of the Global Excel life** and for more information on**our**company**, visit our Facebook page**and website**:

  • Night Case Coordinator

    4 days ago

    Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a driven and dedicated individual? As a Night Case Coordinator, you will proactively provide support to insured members in emergency situations by coordinating and managing access to health care worldwide while avoiding unnecessary costs. * What does your typical night look like?* - Open the initial claim and refer insured to the...

  • Case Coordinator

    2 weeks ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a driven and dedicated individual? As a Case Coordinator on our Case Management Team, you will proactively provide support to insured members in emergency situations by coordinating and managing access to eligible medical benefits. **What does your typical day look like?** - Monitor hospitalized and outpatient clients, update...

  • Case Coordinator Ii

    1 week ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Case Coordinator II in the Case Management team, you’ll be responsible for the case management of medical and/or...

  • Sherbrooke case Coordinator pa

    1 week ago

    Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you interested in helping people, in making a difference in their lives and in solving problems? As a Case Coordinator**,** you’ll be doing just that on a daily basis working in a multilingual team and providing assistance to people from all around the world during medical and non-medical emergencies. You will act as a resource person...

  • Technicien-ne-engins de Chantier

    3 days ago

    Sherbrooke, Canada Longus|Case Construction Full time

    TERAPRO Construction, nos concessionnaires de produits Case, se spécialisent dans la vente et la réparation d’équipement de construction, tel que la machinerie d’excavation, (mini chargeuses, bouteurs sur chenilles, etc.) ainsi que de la machinerie de déneigement (pelle hydraulique, chargeuse, níveleuse, etc.). Pour notre succursale située à...

  • Bilingual Disability Case Manager

    7 days ago

    Sherbrooke, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Product Support Specialist

    2 weeks ago

    Sherbrooke, Canada SherWeb Full time

    Position: Full-time, permanent_ - Start date: As soon as possible_ - Location: 100% remote_ **Here's what we do and why we do it.** **Here's how you will contribute to the success of the company.** Are you a quick thinker and your note taking is impeccable? Do you enjoy working in a team and hate the easy way of cherry-picking incidents? Read carefully...

  • Bilingual Content Creator

    4 days ago

    Sherbrooke, Canada CircusConcepts Full time

    **Coordinateur(trice) de contenu en ligne** Circus Concepts, l'un des principaux fabricants de matériel de cirque dans le monde, est à la recherche d'un(e) Coordinateur(trice) de contenu en ligne bilingue. Nous sommes une entreprise manufacturière basée à Sherbrooke, Québec, avec des clients partout dans le monde. La majorité de nos ventes sont...

  • Customer Service Coordinator

    6 days ago

    Sherbrooke, Canada Dettson Full time

    Being a **Customer Service Coordinator** with us means putting your passion and talent to work for both the team and our customers. As a Customer Service Coordinator, you’ll be responsible for supporting the customer service agents and ensuring customer satisfaction. You’ll need to find effective ways to handle requests, complaints, and concerns, while...

  • L'éditeur de Contenu

    2 weeks ago

    Sherbrooke, Canada Wolters Kluwer Full time

    English version follows_ Description de l'emploi L'éditeur de contenu est responsable du développement des ressources de source primaire de Wolters Kluwer dans les domaines de droit désignés (corps, sujet et/ou juridiction) et du respect des normes de Wolters Kluwer en matière de qualité, d'enrichissement et d'actualité. Devoirs et...