Team Leader

3 days ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Team Leader - Primary Assistance, you’ll lead an extended hours high performance inbound customer service team to provide claim services and support while maintaining a consistently high level of quality and customer service. Claims services offered are but not limited to opening claims files, benefit and limitation information, claims status inquiries and pre travel inquiries.

**What does your typical day look like**?**
- Develop employees through training, coaching and clear communication;
- Monitor service level standards, team objectives and alignment with corporate strategic vision;
- Develop and improve guidelines and processes.

**What skills and training do you need?**:

- Bachelor degree with business emphasis;
- Five (5) years supervisory experience;
- Excellent verbal and written communication skills in both French and English;
- Ability to be autonomous and proactive;
- An excellent knowledge of managerial principles, customer contact center metrics and Non-Medical claims and inquiries;
- Highly organized with the ability to multitask;
- Results driven.

We offer you:
**What does Global Excel offer you?**:

- Global Excel offers more than just a position, we offer a professional future with a competitive compensation including base salary, performance bonus and a competitive vacation package;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes as well as discounts at local businesses;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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