Service Advisor

2 weeks ago

Ottawa, Canada Rush Truck Centres of Canada Full time

We are looking for a Service Advisor for our Ottawa East location.Rush Truck Centres of Canada is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, vendors and our people.We offer a rewarding career with a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Rush Truck Centres of Canada is always looking for good people to join our team.Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift. This is a full-time day shift position - Monday to Friday.
**Key Responsibilities**:

- Scheduling service appointments.
- Provides customers with complete and accurate written cost estimates, establish time require to complete work.
- Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.
- Obtain customer signature on repair orders.
- Establish customer method of payment.
- Obtain credit approvals.
- Check on progress of repairs and contact customers regarding changes in estimate or promised time.
- Review and close repair orders.
- Explain completed work and all charges to customers
- Cross trained as a parts counter person.
- Complies with all relevant Health & Safety, and Environmental policies and procedures.
- Expected to have a positive attitude and promote a healthy work environment.
- Other related duties as assigned by management from time to time.

**Requirements**:

- High School Diploma or equivalent. College or post-secondary education is preferred.
- Previous experience in Heavy Truck, Automotive or related industry experience preferred.
- Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
- Strong interpersonal skills and customer focus.
- Excellent written and verbal communication skills.
- Criminal Record Check.
- Valid driver’s license and Drivers Abstract.

**Benefits**:

- We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

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