Store Manager

2 days ago

Guelph, Canada Royal Distributing Full time

About Us

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 30 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us

The Opportunity

As the Store Manager, you are responsible for overseeing the operations of the retail location by prioritizing the customer experience, maximizing sales and profitability, building a strong retail team, managing merchandising and much more. As the Store Manager you play a key role in the overall atmosphere of the store, as you are responsible for the recruitment process and team development to maintain and create a strong retail staff. Store Managers are relied on as a problem-solver for their team members and customers, and are viewed as an expert in all areas of the store.

**Responsibilities**:
Customer Service
- Accountability for Customer Experience scores
- Ensuring team members lead with a Customer-First approach
- Provide and facilitate product knowledge training
- Ensure customer orders are prioritized effectively

Operations
- Responsible for Inventory Integrity for store location
- Understand and operate receiving, accurately and timely
- Ensures products that are received are processed accurately and are ready to move to floor

Results
- Revenue Generation, responsible for sales of your location
- Create strategies to increase the average order value
- Ensure labour percentage is within target for revenue

Merchandising
- Ensure proper procedures and readiness for events and promotions (bike night, tent sale etc.)
- Responsible for store appearance (in-store signage, end-caps, cleanliness etc.)
- Create and execute a ‘Customer Journey’ regarding product
- Execute seasonal store flips

Team
- Responsible for recruiting and retaining team members
- Identify top talent and develop training strategies for growth, development and retention
- Proactively forecast store needs and align team scheduling and recruitment with demand
- Ensure team adherence to policies and procedures, holding employees accountable
- Formal and informal performance management of team members, as required

Culture
- Foster a culture of accountability, inclusion, mutual respect and teamwork by coaching, training and acting on store operations and core values

**Qualifications**:

- 4+ years of retail management experience is preferred
- Knowledge of the powersports, automotive or sporting goods industries is required
- Hands on working knowledge of retail systems, human resources best practices and operations
- Ability to adapt to a fast-paced and ever-changing environment with constant shifting priorities
- Ability to complete assigned work and projects on time within a fast, ever-changing environment
- Organizational skills and the ability to multi-task are essential
- Proficiency in computer use
- Effective communication and writing skills are required

Additional Information
- This position requires team members to stand for extended periods, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) throughout the store.
- This position reports to the Director of Retail and Distribution
- Steel toe, green patch work boots are required.

Company

Royal Distributing

Location

Guelph - Retail Location

Opening Date

Nov 07, 2024

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