Assistant Store Manager

1 week ago

Toronto, Canada Andrews Full time

**Assistant**Store Manager** - Operations Lead**: Role Specification**

Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model. The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and development of the store team.

**Nature of Role**

The role requires accountability to the different elements of the role outlined below:
**‘Product’ Management (Customer Experience and Journey)**
- Understand Andrews’ services and offerings and how they drive the Customer Experience and Journey both in-store and in the digital sphere.
- Become an expert on Product Knowledge, info-points that define our product selection.
- Work with management to contribute towards development and implementation of measurable improvements to processes
- Assist in the visual merchandising and maintaining visual standards of the store, optimising product and fixture placement/installations for the browsing experience and promoting certain products where required.
- Work with the wider team to develop and serve a wide portfolio of high net-worth customers.

**People Management**
- Work with management to recruit, onboard, and develop staff in your store.
- Where required, assist in scheduling staff within your store, ensuring coverage throughout store business hours, employee vacations, time off, and absences.
- Where required, assist management in developing training plans and performing performance reviews with store associates.

**Finance Management**
- Assist management in maintaining oversight of store, staff, and event costs, with the aim to stay within budgets allocated to your store.

**Process Management**
- Assist in oversight and execution of operational processes and policies, ensuring adoption, adherence to established standards, and emphasizing precision and consistency. Processes include but are not limited to:

- Sales floor replenishment
- Online order fulfilment & supporting processes
- Stock and supply organisation
- Coordination of alterations requests and execution
- Opening and closing the store
- Collaborate with leadership and the wider organization, suggesting improvements to processes where suitable, assisting with iteration and implementation.

**Competencies, Technical Skills**,** and Knowledge**:

- Retail management experience in a luxury environment (2-3 years)
- Team coaching, mentoring, development, and leadership
- Financial planning and budgeting (preferred)
- Inventory management
- Project Management, planning, and execution (preferred)
- Process Management
- Microsoft 365 Suite, in particular: Word, PowerPoint, Excel, and SharePoint

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