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Casual Billing Clerk

2 weeks ago

Hamilton, Canada Alectra Utilities Full time

The Opportunity

Position:
**Casual Billing Clerk**

**_(*Temporary Role)_**

**Location**:
**Hamilton (John St.) (Hybrid: Remote/In-office)**

Reports to:
**Supervisor, Billing**

Business Unit:
**Customer Experience**

Division:
**Customer Operations**

Hours per Week:
**35**

Rate of Pay:
**As per the Collective Agreement**

Number of Openings:
**1**

Union:
**PWU**
- Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements._

**Position Purpose**:
The Billing Clerk is accountable for the accurate and timely invoicing of customer accounts for electric and water services.

**Responsibilities**:

- Responsible for the reading and validation of electric and water meter reads including field activities, meter read scheduling, processing customer reads, resolving customer access issues, updating of account and billing information, and performing validation and variance activities
- Performs tasks related to the accurate and timely billing of electric and water accounts including billing, analyzing billing exceptions, retailer transactions, and assessment and resolution of errors and exceptions
- Calculates and applies amendments and adjustments related to billing, communicate amendments to customers and refer escalations to Senior Billing Clerk.
- Acts as the first point of contact for water account management and inquiries from municipalities.
- Responds to customer billing inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
- Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services
- Familiarity with Ontario Energy Board compliance requirements and regulation
- Responsible for demonstrating and maintaining a working knowledge and understanding of the Company’s safety policies and practices. Report any unsafe conditions or observed unsafe practices and make all efforts reasonable to work in accordance with The Ontario Health and Safety Act.

**Skills & Qualifications**:
**Education & Specializ**e**d Knowl**e**dge**
- Minimum of High School Education required
- College diploma or University Degree in business or other related field and/or equivalent experience is an asset
- Familiarity with regulations and by-laws governing water and electricity

**Experience**
- Experience in dealing with difficult customers, situations and moderately/complex problems
- Experience in a customer service or billing role is an asset

**Skills/Abiliti**e**s/Co**m**pet**e**ncies**
- Demonstrated MS Office experience with a solid understanding of Excel
- Ability to make quick and accurate decisions with mínimal supervision that support the company procedures
- Demonstrated Customer Service skills, working both with internal and external stakeholders
- Proven keyboarding competency and accuracy is required
- Excellent verbal and written communication skills
- Must be able to work from other locations as required as per guidelines within the Collective Agreement
- Ability to multi-task in a fast-paced environment

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.

You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.