Tourist Guide

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.
**THE ROLE**
As a Tourist Guide, you greet visitors, conduct guided tours, provide interpretation and assistance to individual clients and groups. You provide animation during school visits and/or any other types of offered learning activities. You distribute information leaflets, responds to inquiries by visitors.

You handle a key position on the field during military ceremonies, does the announcing during the ceremonies and insure that visitors respect all rules on an active military base. you handle particularities with VIP visits and deliver visits when necessary.

The Tourist Guide participate with the implementation of new products and participates to historic costumed animations. You must offer on a daily basis, a high level of customer service determined by the direction, your historical knowledge and develop they aptitude and competencies. You ensure safety and emergency procedures are followed, and responds to fire alarms and other emergencies.

You stock shelves of gift shop, operates electronic cash register or optical reader, calculates exchange rate, receives payment by cash, cheques, credit cards or automatic debits, wrap or place merchandise in bags, produces the daily sales report and reconcile with total sales.
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High school diploma AND experience in animation or as a guide

**Experience**

In heritage interpretation or animation

In providing customer service

In preparing and conducting oral or written presentations

In cash handling

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
**LANGUAGE REQUIREMENTS**
French Essential

Reading: Functional

Writing: Functional

Oral : Functional
**BENEFITS AVAILABLE** Health Benefits**:Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**:A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**:A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**:Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

**Perks**:Discounts through CF One Member Appreciation.
**OTHER INFORMATION**
This is an on-site position with an assigned work location.

**PSP**:Keep our Canadian Armed Forces operationally ready and their families and military community healthy as part of the team at Personnel Support Programs. Personnel Support Programs contributes to the operational readiness of our Canadian Armed Forces through the provision of fitness, sports, recreation and health promotion programs to military communities across Canada and members while on deployment.
**START DATE**
May 1st 2025 to August 30th 2025

TYPE OF POSITION
Part Time, Temporary
**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS13058