UX Writer

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
We have big plans and an even bigger vision at Alberta Blue Cross® to deliver an exceptional digital experience for everyone. We are looking for a UX writer to join us on our mission to design universal, efficient, and enjoyable experiences.

You will have a deep passion to help our users solve their problems. You are a natural storyteller and have an editing superpower that supports Alberta Blue Cross’® digital experience goals. In return, you’ll be part of a high-performing, ambitious and truly user-centric team that brings compassion, humanity and clarity to our digital platforms.

You will have the flexibility to decide how and when you work. While you may be working from home most of the time, there will be plenty of opportunity to come into the office periodically for important meetings, team events and other purposeful connections.

**WHO YOU ARE**:

- Passionate about the power of the written word.
- Advocate for plain language, clarity and brevity.
- Committed to seeking out and providing constructive feedback.
- Dedicated to delivering the ultimate user experience.
- Endlessly curious, challenging the status-quo and always asking questions.
- Self-driven and self-motivated learner who explores emerging trends, tools and technologies.
- Loves Embraces change and can bring clarity to any situation.
- Not afraid to ask for help, fail or try again.
- A critical thinker with strong problem-solving skills and independent self-direction.
- Have an aptitude for team collaboration and open communication.

**WHAT YOU WILL DO**:

- Create simple, accessible, approachable, modern, and conversational content that enables customers to self-serve and improve their understanding of the topic or task at hand.
- Combine your domain expertise with stakeholder interviews, business requirements, competitive research, user research and analytical data.
- Effectively navigate complex systems and regulatory environments and distill the concepts to any audience.
- Participate in design sprints and planning sessions to uncover the core concepts, customer language and top questions you need to support in the user experience.
- Facilitate co-writing sessions and collaborate with stakeholders to deliver compelling UX solutions.
- Conduct content research to inform terminology, wayfinding, content density, structure and sequencing, and understand customer mental models.
- Define the role of content in user journeys across rapidly evolving digital platforms.
- Develop guides for new users that adhere to established help and documentation heuristics.
- Identify opportunities for content additions, improvements and innovations based on feedback, and qualitative and quantitative analytics.
- Perform functional and editorial quality assurance on all digital content.
- Effectively pitch ideas to the team and stakeholders.
- Create and maintain design system content guides, taxonomies, pervasive architecture, metadata frameworks, content migration plans and content performance goals.
- Maintain a knowledge base of UX writing standards that contribute to the digital experience practice and design system.

**WHAT YOU WILL HAVE**:

- Minimum of 3 to 5 years’ working experience and progressive responsibilities writing for digital platforms.
- A portfolio of UX-focused writing samples and style guidelines.
- Experience on user-focused product writing including work in hardware, software, digital agency or other relevant product area.
- Experience in shaping content for multi-disciplinary projects.
- Experience leading large, complex content strategies for user experiences, from notifications to structuring content in the UI.
- Experience creating word lists and style guidelines.
- Excellent written and oral communication skills.
- Strong organizational, and time management skills.
- Ability to task switch while maintaining attention to detail.
- Flexibility to adapt to rapidly evolving environments, competing priorities and changing requirements.
- Demonstrated aptitude to learn new things and desire to stay on top of industry trends, the competitive landscape and top news.
- Proven conflict resolution and negotiation skills.
- Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, Human-Computer Interaction, or equivalent practical experience.
- Proficiency in Adobe XD and Figma is considered an asset.
- Basic knowledge of HTML a