Residence Steward

**Date Posted**:08/23/2024
**Req ID**: 39429
**Faculty/Division**: Faculty of Arts & Science
**Department**: New College
**Campus**: St. George (Downtown Toronto)

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacyof innovation and discovery that has changed the way we think about the world.

**Your opportunity**:
Under the general supervision of the Operations Manager, the incumbent is part of a team that provides a full range of front desk residence/hostel reception and guest services for students, staff, faculty and guests of the College.

The regular hours of work is Monday to Friday 3:15pm-11:30pm.

**Your responsibilities will include**:

- Acting as the first point of contact for general enquiries
- Collating and organizing materials
- Providing routine information on programs and events
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Resolving minor complaints within the scope of the role and referring larger issues when appropriate
- Keeping a record of any incidents or events that happen during a shift
- Liaising with facilities or caretaking staff to facilitate resolution of building issues

**Essential Qualifications**:

- High School Diploma, or an acceptable equivalent combination of education and experience.
- Minimum one (1) year of recent and related experience working in a residence environment, preferably with direct experience working with a diverse group of students and/or student residents.
- Experience with Star Rez,or similar software.
- Experience checking-in and out guests (e.g. making reservations, taking payments, issuing keys, giving directions, running reports, reporting facility issues).
- Experience providing customer service to guests staying in residence (e.g. responding to concerns and offering assistance where appropriate).
- Experience coordinating with the caretaking staff for the preparation of rooms, and resolving issues, for guests.
- Experience handling petty cash/debit card/credit card payments.
- Experience maintaining and controlling inventory of room and master keys.
- Intermediate computer skills in: MS Office Suite (e.g. Word, Excel, PowerPoint), E-mail (e.g. Outlook), electronic calendar organizer (e.g. Outlook).
- Demonstrated knowledge and proficiency with Star Rez.
- Numeracy skill related to handling cash transactions.
- Demonstrated strong organizational and time-management skills, with the ability to adapt to new and changing priorities.
- Strong oral and written communication skills.
- Demonstrated strong customer service skills with experience promoting equity, diversity and inclusion in the workplace.

**Assets (Nonessential)**:

- Experience in the hotel or hospitality industry.

**To be successful in this role you will be**:

- Accountable
- Meticulous
- Organized
- Possess a positive attitude
- Problem solver
- Team player

This role is currently not eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Closing Date**: 09/03/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial

**Lived Experience Statement