Receptionist - Physiotherapy Clinic

4 days ago

Richmond, Canada Lifemark Health Group Full time

**Receptionist - Lifemark Sport Medicine Richmond Oval**

**Richmond, BC**

The **Receptionist/ Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

**Status**: Permanent Full Time

**Primary Responsibilities**
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director

**Qualifications & Core Competencies**
- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience in a Physiotherapy clinic an asset
- Ability to work on a flexible schedule

**Why Lifemark**:
We live our values in everything thing we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun
We go the extra kilometer by offering our employees:

- Competitive salary with benefits package
- variety of internal training opportunities
- Collaborative, multidisciplinary work environment
- Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
- Virtual Care platform and E-charting software
- Pathways for clinical leadership
- National Partner of Special Olympics Canada
- GoodLife Fitness discount

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