Program Coordinator

**About Chartered Professional Accountants of Canada**

Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies, as it represents the Canadian accounting profession, both nationally and internationally. This collaboration allows the Canadian profession to champion best practices that benefit business and society, as well as prepare its members for an ever-evolving operating environment featuring unprecedented change. Representing more than 220,000 members, CPA Canada is one of the largest national accounting bodies worldwide.

**About the opportunity**

Reporting to the Program Manager, Professional Learning and Development, the Program Coordinator will be responsible for the execution of education programs including in-person and virtual conferences and courses. The individual will require experience in program planning, coordination and administration of educational programs; as well as, having experience managing external vendors.

**What you'll do**

In this role, you will:

- Create documentations as needed e.g., critical paths, timelines, agendas, faculty and participant communications, course materials, survey monkey evaluations and post event reports.
- Assist the Program Manager with the online registration set-up and all event web posting, including set-up/maintenance of the Conference App and virtual platform.
- Responsible for the quality control of event materials.
- Coordinate all event program logistics including venue logistics, virtual platform logistics, food and beverage arrangements, event materials, speaker/exhibitor arrangements and AV checks audio-visual requirements, etc.
- Responsible for the speaker/faculty engagement letters and coordinate all speaker/faculty requests, including accommodation, travel arrangements, special dietary requirements, etc. In addition, for virtual programs, coordinate AV checks and recordings with speakers, conduct conference platform training, and ensuring deadlines for deliverables are met.
- Responsible for the quality control of program materials including ensuring that branding standards are met.
- Manage the web posting and printing of all onsite materials and coordinate shipment of materials.
- Ensure accuracy of all program expenses; verify each invoice and process for payment, track all expenses and provide expense reports at the end of each event.
- Assist with program administration of online courses and training sessions.
- Occasional reviewing and editing of webinar transcription files, when required, for AODA compliancy.
- Represent CPA Canada with high professionalism; remain professional in person and by phone when communicating with internal stakeholders, speakers, exhibitors, participants, etc.

**What we're looking for**
- 3 years of experience in coordinating professional learning programs including event management and administration, preferably in an association/education management function, demonstrating increasing experience and accountability
- Knowledge of best practices in event planning (in-person and virtual) and strong work standards
- Experience in coordinating with external service providers and vendors, as well as internal teams to ensure smooth delivery of professional learning events and programs
- Proficient with Microsoft Office; specifically, Excel, Word, PowerPoint, Outlook, Teams and also with Adobe
- Task-oriented with ability to multitask, prioritise and work well under pressure
- Superior time management skills; proven track record of delivering events on time; ability to manage multiple events simultaneously with acute attention to details
- Flexibility to manage and reset priorities to accommodate program changes, new offerings or other deviations impacting the portfolio
- Ability to be proactive and work with minimum supervision, as well as collaboratively in a team environment
- Strong interpersonal and communication skills; ability to adapt different communication methods according to situational requirements
- Strong customer service skills and ability to problem solve
- Ability to recognize and willingness to assist others to achieve team success
- Aptitude for building strategic working relationships
- Good understanding of AV requirements; experience with virtual conferences, webinars and virtual meetings using various platforms including Zoom, Inxpo, Webex.
- Experience working with tools and technologies supporting program coordination and ability to learn new technologies
- Ability to travel to in-person programs across Canada, when required

**What it's like to work here**

We create a collaborative and constructive culture by:

- Acting with Integrity - Fostering Excellence - Respecting Others - Working Collaboratively - Being Accountable