Remote Small Business Credit Card Specialist

1 week ago

Mississauga, Canada BMO Financial Group Full time

2465 Argentia Rd Mississauga Ontario,L5N 0B4

**Permanent position**: Full-time, 37.5hrs per week

**Location**:2465 Argentia Road, Mississauga, ON

Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.
- Handles customer inquiries in an informed, professional, and efficient manner.
- Probes to understand customer needs and provide advice related to small business banking and credit card strategies that meet their objectives.
- Manages all transactional outcomes of customer calls or defers to appropriate internal business groups.
- Escalates complex or unresolved customer situations to senior managers as required.
- Performs any required documentation to ensure customer’s requests are accurately processed.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner.
- Integrates marketing promotions and programs into customer conversations where appropriate.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

***Qualifications**:

- Completed high school education, or equivalent work experience.
- Knowledge of small business and credit card products.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Business Systems Analyst

    2 weeks ago

    Mississauga, Canada goeasy Full time

    Join one of Canada’s fastest-growing companies and be part of something extraordinary - welcome to **goeasy**! At **goeasy**, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as **Waterstone Canada’s Most Admired Corporate Cultures**, **Canada’s Top Growing...

  • Manager, Credit Card Processes

    2 weeks ago

    Mississauga, Canada goeasy Full time

    Join one of Canada’s fastest-growing companies and be part of something extraordinary - welcome to **goeasy**! At **goeasy**, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as **Waterstone Canada’s Most Admired Corporate Cultures**, **Canada’s Top Growing...

  • Specialist, Credit Card Dispute Resolution

    7 days ago

    Mississauga, Canada BMO Financial Group Full time

    2465 Argentia Rd Mississauga Ontario,L5N 0B4 **Mandate** The associate, Credit Card Dispute Resolution plays a key role in the initial contact and exploration of customers dispute with a merchant. Effectively handling this unique customer request requires balancing Mastercard World Wide (MCW) rules and regulations while also providing an exceptional...

  • Manager, Small Business Credit Risk

    2 weeks ago

    Mississauga, Canada Scotiabank Full time

    Requisition ID: 196732 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Effectively analyze credit submissions, financial disclosures and pertinent documentation, within risk tolerances - Adjudicating within established limits and exception...

  • Business Data Analyst

    2 weeks ago

    Mississauga, Canada goeasy Full time

    Join one of Canada’s fastest-growing companies and be part of something extraordinary - welcome to **goeasy**! At **goeasy**, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as **Waterstone Canada’s Most Admired Corporate Cultures**, **Canada’s Top Growing...

  • Associate, Corporate Card Services

    2 weeks ago

    Mississauga, Canada BMO Financial Group Full time

    VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO XXXXX Ontario,X0X 0X0 **Flexible Work Schedule: Sunday to Saturday between the hours of 8:00 am to 11:00 pm EST, including statutory holidays** The Associate, Corporate Card Services is accountable to provide exceptional service to BMO corporate credit card program administrators and/or corporate credit card...

  • Credit & Collections Specialist

    2 weeks ago

    Mississauga, Canada Willson International Ltd. Full time

    **Summary** Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development? Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers...

  • Credit & Collections Specialist

    6 hours ago

    Mississauga, Canada Willson International Full time

    SummaryLooking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development?Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our...

  • Commercial Account Manager, Small Business

    5 days ago

    Mississauga, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Credit & Collections Specialist

    7 days ago

    Mississauga, Canada Willson International Ltd. Full time

    **Summary** Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development? Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers...