Manager, Credit Card Processes

Join one of Canada’s fastest-growing companies and be part of something extraordinary - welcome to **goeasy** At **goeasy**, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as **Waterstone Canada’s Most Admired Corporate Cultures**, **Canada’s Top Growing Companies**, and the **TSX30**, highlighting us as one of **the top performers on the TSX**. We’re also thrilled to be named a **Greater Toronto Top Employer** and proudly certified as a **Great Place to Work®.** These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through **easyhome**, **easyfinancial**, and **LendCare**. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

The **Manager, Credit Card Processes (Business Processes)** will be responsible for leading the development, implementation, and ongoing management of business processes that support the delivery and optimization of the credit card portfolio. This role involves collaborating cross-functionally, ensuring compliance, monitoring performance, optimizing processes, and maintaining control mechanisms to improve portfolio efficiency and customer satisfaction.

**What will you be doing?**

**Process Establishment and Optimization**
- Lead the design, establishment, and documentation of business processes.
- Collaborate with key stakeholders (e.g., IT, Finance, Operations, Risk, Marketing) to ensure seamless integration of new services and initiatives.
- Continuously assess and optimize existing processes for efficiency, effectiveness, and scalability.

**Monitoring and Performance Reporting**
- Develop key performance indicators (KPIs) and metrics for credit card operations.
- Monitor ongoing processes to ensure alignment with organizational goals, compliance standards, and customer expectations.
- Provide regular reports on process performance, highlighting trends, issues, and opportunities for improvement.
- Identify and address process breakdowns using various management techniques and tools, including Visual Management, Business Process Management, root cause analysis, and Lean methodologies.

**Risk and Compliance Controls**
- Work with legal stakeholders to ensure business processes for credit cards comply with regulatory requirements and internal policies.
- Establish control mechanisms to identify and mitigate potential risks related to service delivery and customer interactions.

**Cross-functional Collaboration**
- Work closely with product, marketing, finance, risk, IT, and customer service teams to drive initiatives supporting the credit card portfolio.
- Provide leadership and guidance to teams involved in service delivery, ensuring alignment and continuous improvement.

**Continuous Improvement and Innovation**
- Identify opportunities for process improvements and automation to enhance operational efficiency and customer satisfaction.
- Foster a culture of innovation by recommending new strategies, tools, and technologies to improve service offerings.

**Training and Development**
- Develop training materials and resources for staff to manage business processes effectively.
- Provide training to internal stakeholders on process updates, changes, and new initiatives.

**What experience do you have?**
- Bachelor’s degree.
- Six Sigma, Lean, PMP certifications.
- Minimum 5 years in business process management, risk management, or project management within the credit card or financial services industry.
- Strong knowledge of credit card products and regulatory frameworks governing the financial services industry.
- Proven experience in process design, monitoring, and control implementation.
- Experience working with cross-functional teams and managing multiple projects simultaneously.
- Strong analytical skills with the ability to interpret data, assess performance, and implement corrective actions.
- Structured approach to problem-solving, focused on defining problems and solutions based on data.
- Excellent communication and interpersonal skills, capable of working with senior leadership and cross-functional teams.
- Ability to identify and mitigate risks and ensure compliance with regulatory requirements.
- Strong problem-solving abilities and the capacity to drive process improvement initiatives.
- Proficient in process mapping tools, project management software, and Microsoft Office Suite.

We offer a Flexible Work Program that provides you the abilit