Manager, Microsoft Dynamics 365- Field Service

**Overview**

You've got big plans. We have opportunities to match, and we're committed to empowering you to become a better you, no matter what you do.

When you join KPMG, you'll be one of over 219,000 professionals providing audit, tax, advisory and business enablement services across 147 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make. Let's do this.

At KPMG in Canada, we believe our differences make us stronger. When you join the team, you'll be part of a diverse group of professionals with a common goal - making an impact and driving innovation.

**The opportunity**

Dynamics 365 Field Service Functional Leads are key members of the project delivery team, contributing to practice success by liaising directly with the client stakeholders to understand their business processes and requirements, collaborating with technical team-members to define best in class solutions, supporting project management in the delivery of on-time and on-budget deployments and assisting clients deploy solutions that help transform their organizations.

The KPMG Microsoft practice is currently our fastest growing practice. We are seeing tremendous client demand in many different sectors and we don't anticipate that slowing down in the next couple of years. There is a huge opportunity of growth for you at KPMG as the different pieces are moving quickly.

Individuals who can work in a dynamic, fast, fluid and entrepreneurial environment will excel, and find a wide range of opportunities in our growing practice.

**What you will do
- Lead requirements gathering workshops and create detailed requirements documentation.
- Lead the definition of user stories and end-to-end process definitions that form the backbone of the D365 Field Service and Power Platform deployments.
- Collaborate with the technical team throughout the implementation to ensure successful delivery of the project.
- Contribute to pre-sales efforts by providing support for proposals, presentation and/or tailored software demonstrations.
- Maintain open communications, be directly connected to the client, lead meetings, and captur e and distribute action items.
- Assist with providing inputs to the project plans, estimates and scope for sales proposals and statements of work.
- Stay current on Dynamics 365 for Field Service and related technologies, particularly Power Platform and Azure cloud technologies that support the solution.

**What you bring to the role
- Functional leads are expected are expected to have 5+ years of business analysis experience.
- Familiarity with Microsoft Dynamics 365 Field Service or comparable Field Service solution.
- Experience with leading in the gathering and documenting of business processes and requirements for the system with key business users.
- Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
- A passion for technology and its ability to improve business processes.

Strong communication skills with collaborative, team-oriented nature.
- Demonstrated analytical, problem-solving, organizational skills.
- Professional certification in Dynamics 365 ( e.g. CE, CRM, Field Service, Fundamentals, Sales, Customer Service, Marketing) is an asset.
- Scrum methodology awareness and previous work in an agile environment is an asset.

**Keys to your success**:
KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada's Benefits and well-being, click here.

LI-Hybrid

**Our Values, The KPMG Way**

**Integrity **, we do what is right |
**Excellence **, we never stop learning and improving |
**Courage **, we think and act boldly |
**Together **, we respect each other and draw strength from our differences |
**For Better **, we do what matters