Regional Service Relationship Manager

2 weeks ago

Dartmouth, Canada ADP Full time

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

- Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.
- Liaise with assigned ADP Global Payroll clients and ADP Global Payroll Client Services in an effort to effectively coordinate service delivery activities throughout the ADP Global Payroll business model.
- Proactively monitor and advise client and Managers on critical issues affecting service delivery.
- Work together with client and ADP groups to assess impact of issues and to assist in determining appropriate courses of action.
- Manage and monitor action plans in accordance with agreements.
- Act as escalation and coordination point to resolve high profile and/or critical issues occurring between the client and multiple ADP organizations.
- Work with client service team members to assess workloads and related time lines to effectively prioritize work prior to making commitments to clients for delivery.
- Recommend, develop and maintain effective issue tracking tools (spreadsheets, reports, etc.) to ensure effective communication on progression of outstanding issues.
- Acts as the client and/or ADP advocate, as appropriate, to ensure adherence to required service delivery model.
- Compile, review, and deliver operational performance metrics to assigned client organizations.
- Assist client and ADP in planning and coordinating for events that cause business impact to either party (upgrades, operational model changes, designated contact transitions, etc.)
- Identify and recommend improvements that benefit the operational model for client and ADP.

QUALIFICATIONS REQUIRED:

- Bachelor's degree in IT, System Management, Business
- 3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,

LI-MI2

LI-Hybrid

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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