Order Management Coordinator

1 week ago

Montréal, Canada The Kersheh Group Full time

We are The Kersheh Group; a multi-brand sleepwear, loungewear, underwear, socks and swimwear designer and manufacturer based in Montreal and servicing major U.S. and Canadian retailers. We are independently owned and proud to celebrate over 44 years in the industry. Our leadership team, driven by our core values and entrepreneurial spirit, is passionate about building lasting relationships with clients and staff in a family-friendly environment. We are a fast-paced, results-driven company marked by passion, commitment and unmistakable flair with the goal to become the sleepwear category champion of choice in North America.

The Kersheh Group is looking for a motivated and detail-oriented Order Management Coordinator to join our Operations team. Reporting to the Manager of Order Management, the incumbent will play a key role in providing outstanding service to wholesale customers by creating and maintaining customer files and by acting as the liaison between the sales, supply and distribution team.

**What You’ll Be Doing**:

- Ensure compliance and monitor changes with regards to customer requirements for products, purchase orders, terms and discounts and all other order related matters
- Support production, shipping and sales and handle third party inquiries accurately and in a timely manner
- Complete and submit all the customer item setups to salespeople and/or retailers
- Send Ecommerce paperwork and high-resolution images to the retailer as per customer requirements
- Provide the Production team with sales order sheets, UPC codes and price ticket information to place orders with manufacturers
- Update Available-to-Sell (ATS) Reports
- Support the facilities manager in administrative functions (10% of time)

**What you’ll Need to Succeed in this Role**:

- Minimum of 1 year of experience in a similar role
- Strong communication and interpersonal skills
- Bilingual - English and French, written and spoken
- Computer skills and knowledge of Microsoft office
- Knowledge of Visual 2000 ERP considered an asset
- Organized and detail oriented
- Experience in the apparel industry considered an asset
- Strong team player

**Top Reasons to Join the TKG Family**:

- You will play a key role in the company’s success
- You will be part of an open-minded, diverse and welcoming team
- You will have endless opportunities to learn and grow
- You will enjoy countless awesome perks including flex time and remote work

**We offer a competitive salary and benefits package including**:

- Health and Dental Insurance
- Life and Long-Term Disability Insurance
- Group Retirement Savings Plan (RRSP)
- Paid personal days
- Flexible schedule with work from home options
- Early departure every Friday
- Fitness Membership Reimbursement Program
- Employee Referral Program
- Work in a dynamic and fast-paced environment offering opportunities for growth Convenient and centralized location in Ville Saint-Laurent, accessible by car or public transportation and free parking
- Warm and inviting culture, monthly social events and an open-concept office space with lots of natural light

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

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