Retail Store Manager

2 weeks ago

Gatineau, Canada Lindt Retail Management Full time

**Key Responsibilities**:

- Management of the daily operations of Lindt Retail Boutique
- Responsible for generating and driving corporate sales
- Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
- Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
- Recruitment, interviewing and hiring of Retail Sales Associates
- Supervision of store employees to maximize customer service, sales and profit
- Training of sales techniques and product knowledge
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
- Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
- On-going performance management of staff, assist in the preparation and delivery of employee performance reviews
- Maintain store merchandising presentation to company standards
- Maintain high standards for cleanliness and food/product safety
- Cash handling, inventory ordering and related retail administrative duties

**Qualifications**:

- Excellent customer service skills
- Post secondary education preferred
- Sales oriented, able to develop/build business
- 2-5 years of retail management experience
- Good time management habits
- Strong oral and written communication abilities (French and English)
- Previous experience in a merchandising or presentation capacity
- A history of going above and beyond to provide exceptional customer service
- A talent for sales and selling
- A passion for chocolate

**Additional Criteria**:

- A history of going above and beyond to provide exceptional customer service
- A talent for sales and selling
- A passion for chocolate

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
RETAIL #LI-LINDTCA #LI-AJ1

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