Network Support Technician

1 day ago

Greater Toronto Area, Canada Smith and Long Full time

_**Are you passionate about technology and driven by the challenge of solving complex network issues? Do you want to help with providing and maintaining network infrastructure? Do you excel in fast-paced environments where no two days look the same and are ever-changing? If so, we want YOU to join the team as our new Network Support Technician.**_

Smith and Long is the fastest growing, large scale, multi trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company.

As our connectivity guru, you will be responsible for:

- Responding to new work requests for network assistance at different sites across Ontario.
- Tracking existing work requests until completion.
- New Network equipment installation project knowledge
- Good Communication skills when working with team members and customers
- Completing networking, cabling (copper and fiber) inventory, and network port activation requests.
- Troubleshooting network connectivity (Network switches, basic routing).
- Controlling inventory and housekeeping in the network rooms.
- Packing, shipping, receiving, transporting, and staging of equipment.
- Travelling across Ontario with regular working hours of 8:00~17:00. Additional hours at nights and weekends may be required due to project demand or being on call.
- Assisting Customer with basic network equipment support and ongoing activities

**Skills & Qualifications REQUIRED**:

- A valid G license for 3 years _(A company service vehicle will be provided)_
- Experience/knowledge of daily operation and maintenance of computer and network rooms support services
- Knowledge of installation of network equipment
- Knowledge of network equipment and connectivity, LAN/WAN services.
- Well versed in computer skills and have strong documentation control
- A clean security clearance, which will be requested after acceptance to this role.
- The ability to lift equipment up to 50lbs
- Comfortable with working from ladders and raised floors
- Basic knowledge of copper and fiber cabling connectivity infrastructure
- Excellent customer service skills with the ability to problem solve and work independently

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Application question(s):

- Please confirm your resume is uploaded as a PDF.

Licence/Certification:

- driver's license (required)

Work Location: On the road

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