Bilingual Travel Buyer

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilitiesto our customers, our colleagues, society, and the environment.

**Title: Reservations & Customer Service Agent (Bilingual)**

**Description**:
Responsible for the accurate and effective planning, loading, and costing of Jonview’s restaurant and group products into our system (CCRS) as well as ensuring that Jonview has the most competitive rates, and trading conditions available on the market.

**Responsibilities**

**Perform full contracting cycle with assigned suppliers**
- Acquire and negotiate the best possible rates (according to competitor and direct buy rate spread), release periods and payment terms within set deadlines (tariff, corporate, and partner) and according to the existing CCRS functionality and Jonview procedures
- Re-buy as required
- Ensure the assigned suppliers provide proof of insurance and name “Jonview Canada Inc.” as an additional insured
- Responsible for quality control, monitoring suppliers’ operational abilities
- Document verbal agreements and follow up with written correspondence on all conversations, face-to-face meetings and visits with assigned suppliers
- Ensure yearly CCRS supplier contracts are returned to Jonview duly signed
- Educate suppliers on the role of Jonview

**Provide support to colleagues**
- Address inquiries from Jonview departments (Groups, Product/Contracting, Costing & Planning, Sales, Reservations, Customer Service, Groups), investigate and resolve problems.
- Investigate and facilitate solutions for Accounting Verifications for Group product.
- Make appropriate checks and follow the proofing procedures to ensure absolute accuracy within deadlines, to fully transact business.
- Draft client advisements and other communication materials as required

**Travel**
- Participate in FAM trips as required.

**Other Duties**
- Maintain an up-to-date knowledge of all Jonview Policies and Procedures, as well as products, tariffs, systems, clients/client needs, suppliers/supplier needs with a complete understanding of the interrelation of these matters to other Jonview departments and offices.
- Ensure Jonview servicing standards are maintained daily through; effective and accurate distribution of all communication; timely, accurate and detailed responses to all requests; professional, polite and friendly correspondence with clients (internal & external); personal and immediate attention to any issues; proactive customer service.
- Inform the Manager on any update about our supplier’s servicing that could affect the passengers locally (road construction, strikes ). Identify affected passengers/clients, amend information in CCRS where necessary, work with other departments on advising clients.
- Fulfill product or project requests by the team, Manager or other corporate divisions, within specifications and deadlines.
- Assist Accounts Payable to resolve supplier invoice/payment issues and ensure corrections to the CCRS System are made, as required.
- Assist Customer Service with client/passenger servicing issues as they relate to your suppliers

**Position Requirements**:

- College Diploma
- Post-secondary studies in tourism or a related field such as US geography, Business management, etc.;
- French position must have strong communication skills in French & English both orally and written.
- Negotiation skills, and influencing others
- Ability to explain complex situation to others
- Good problem-solving skills. Able to make quality decisions and on a timely basis; creativity; results oriented.
- Mathematical skills
- Knowledge of Canadian destinations
- Accurate and detail oriented
- Able to manage time, processes, and systems.
- Computer literacy, organizational and project management
- Accuracy in data loading
- Has pertinent functional and technical knowledge; quick learner

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you authorized to work in Canada?
- What are your salary expectations?
- Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).

**Experience**:

- tourism/hospitality: 2 years (preferred)
- Negotiation: 2 years (preferred)
- Administrative: 2 years (preferred)
- Buying: 2 years (preferred)
- Purchasing: 2 years (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Etobicoke, ON M9B 6K5