Guest Experience Ambassador

2 weeks ago

Vancouver, Canada BC Pavco Full time

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for a casual Guest Experience Ambassador to join our team.

Reporting to the Manager, Guest Experience, this position will be responsible for providing concierge services and be the first point of contact for guests and clients of the Vancouver Convention Centre. The Guest Ambassador will ensure all guests are met with a courteous and professional welcome while upholding our service excellence standards by responding to any inquiries or provide direction to event spaces.

**WHAT YOU WILL DO**:

- Welcome and greet all visitors to the facility.
- Answer guest or client inquiries. Handle guest comments and concerns in a timely and professional manner, ensuring guests’ needs are met to the highest level of satisfaction.
- Answer and direct calls as appropriate.
- Direct guests and clients to their event spaces.
- Provide tourist, city, transport and restaurant information to guests and clients.
- Operate the Business Centre and the Lost and Found departments.
- Provide site tours for visitors and provides accurate information.
- Monitor local websites for upcoming events to ensure information is accurate.
- Participate as an Event Host for a variety of events in the facility.
- Monitor the site for any suspicious activity and redirect or report to Security team to ensure the safety of all guests, clients and team members.
- Ensure the lobby and front desk are clean, tidy and well maintained.

**WHAT YOU WILL BRING**:

- High school diploma or equivalent.
- Combination of post-secondary education in Business, Hospitality, or Event Management and 1-3 years’ relevant work experience in a customer service role.
- Exceptional communication skills, able to clearly express ideas, thoughts and concepts verbally and in writing. Speaks clearly and distinctly in a professional, friendly and effective manner.
- Must be physically able to stand for extended periods of time.
- Knowledge and experience using MS Office including Word, Excel, Outlook and other related software.
- Basic knowledge of EBMS or a general central reservations system.
- Demonstrated ability to effectively collaborate in a team environment and able to work independently.
- Passionate and committed to providing outstanding experiences for guests and clients.
- Friendly and personable demeanour.

**HOW TO APPLY**:
At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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