Front of House

3 days ago

Peterborough, Canada House Fitness Full time

At House Fitness, we’re more than a gym—we’re a community. Our **Front of House** team is the heart of the member experience: the first smile people see when they arrive, the voice behind the phone and Instagram DMs, and the support that keeps the gym running smoothly.

We’re looking for someone who is positive, organized, and energized by connecting with people.

**What you’ll do**:
**Community & Member Experience**
- Create a warm, upbeat, and welcoming environment for all members and guests
- Greet and assist members with account questions, updates, or changes
- Facilitate tours for new prospects and help with membership sign-ups

**Operations & Facility Care**
- Act as a keyholder, completing opening and closing duties
- Maintain a high standard of cleanliness and organization (put away weights, wipe down equipment, stock supplies, clean bathrooms, wash floors)
- Manage inventory and ordering for supplies
- Keep member accounts up to date in the gym’s management system
- Process payments and membership transactions accurately

**Support & Retention**
- Call members regarding failed payments or missed appointments
- Support retention by following up with members and ensuring their experience stays positive

**What we’re looking for**:

- A natural people-person with excellent communication skills
- Reliable, punctual, and comfortable taking ownership as a keyholder
- Organized, detail-oriented, and proactive in keeping things running smoothly
- A problem-solver who can handle account questions and escalate when needed
- Previous customer service or front desk experience is an asset (fitness industry is a bonus, but not required)

Perks:

- Free gym membership
- Sales commission

*

**Type**: 10-15h/wk

**Location**: Peterborough, ON

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

**Location**:

- Peterborough, ON K9J 2T8 (preferred)

Work Location: In person

Application deadline: 2023-04-09
Expected start date: 2025-09-01

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