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Parts/service Advisor

3 weeks ago

Stratford, Canada Stratford City Mazda Full time

Stratford City Mazda is one of the leading companies in the area. We're proud of our Top Rating for customer service from Mazda Canada. We are hiring a talented Parts/ Service Advisor to join our team. If you're excited to be part of a winning team, Stratford City Mazda is a great place to grow your career.
Responsibilities for Parts/ Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
- Qualifications for Service Advisor
- **Working knowledge and experience of automotive products, repairs and parts**:

- **Secondary education in the automotive field or equivalent work experience**:

- Strong communication skills and the ability to translate customer needs to workable technician orders
- Excellent knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
- Able to work well as a team and take responsibility for individual position
- Dependable and responsible

**Salary**: From $22.00 per hour

Expected hours: 45 per week

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you live within 25km of Stratford?

**Experience**:

- Customer Service: 2 years (preferred)
- Automotive Industry: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person