Service Advisor

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every VisitBe the Voice of Confidence – Guide Customers Through a 5-Star Service ExperienceWe’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.Location: 640 Lorne Ave E, Stratford ON (Hyundai)Compensation: $60,000-$75,000 per yearWhat You Will Be Doing:Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedulesVerify warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductiblesPrepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemMaintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportationMaintain accurate records by recording problems and corrective actions plannedUpdate job knowledge by participating in educational opportunities; reading manufacturers' publicationsOther duties as assignedWhat You Bring to the Table:Excellent customer service skillsMinimum 1-2 years in a customer service roleAuto experience considered an assetValid G Drivers LicenseAble to work flexible hours within our business hours including SaturdaysSo why work for us?The 401 Group of Companies is privately owned and 100% Canadian40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.Personalized coaching, mentoring, and training focused on both individual growth and team success.Empowering you to grow with meaningful career path planning and advancement opportunities.Health & wellness benefit enrollment opportunitiesEmployee referral bonus opportunitiesEnjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.Perkopolis EnrollmentOn-site ParkingThe 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endlessThis posting reflects a current and active opening.Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.caWe would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes. #J-18808-Ljbffr